Network engineer
Safaricom PLC
Total years of experience :0 years, 8 Months
• Monitoring and escalating site service affecting alarms to the MSPs using sophisticated tools such iMaster, Netact, Darubini and remedy at Safaricom Service Operation Center (SOC).
• Participated in analyzing the root cause of a failure with the team and counting the number of subscribers affected in order to broadcast the right figures.
• Contributed to 2% increase in following up the progress of service restoration using mails and calls.
• Identify and resolving network issues promptly to minimize downtime and ensure uninterrupted services for Safaricom's customers.
• Working closely with other network engineers, IT professionals, and relevant teams to address network-related challenges and improve overall network performance.