IT Manager
Egyptian Regulatory Reform and Development Activity (ERRADA)
Total years of experience :23 years, 4 Months
• Led IT Department operational and strategic planning, including planning projects, and organizing and negotiating the allocation of resources in both software development and infrastructure areas, managing two datacenters and supporting 70+ employees working across one central unit and 11 ministerial units serving 10 governmental ministries.
• Orchestrated and championed the development and evolution of ERRADA in-house Regulatory Reform applications: Regulation e-Registry and Review programs. Assuming the roles of business analyst, solution architect, project manager, development manager, team leader and database administrator.
• Suggested needed amendments and contributed to ERRADA methodologies, filling in gaps and clarifying vague areas.
• Supervised and cooperated in building and releasing a more appealing and representative ERRADA website design.
• Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, network, hardware, software, and peripherals.
• Oversaw provision of end-user services, including help desk and technical support services.
• Worked with stakeholders to define business and systems requirements for new technology implementations.
• Managed financial aspects of the IT Department, including purchasing and budgeting.
• Developed requests for proposal, negotiated and administered vendor, outsourcer, and consultant contracts and service agreements.
• Practiced asset management for IT hardware, software, and equipment.
• Established and maintained regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Planned, managed, designed, developed, tested, oversaw implementation and supported of ERRADA in-house Regulatory Reform applications: Regulation inventory and Review programs. Assuming the roles of business analyst, development manager, team leader and database administrator.
• Suggested needed amendments and contributed to ERRADA methodologies, filling in gaps and clarifying vague areas.
• Supervised and cooperated in building and releasing a more appealing and representative ERRADA website design.
• Developed requests for proposal, negotiated and administered vendor, outsourcer, and consultant contracts and service agreements.
Environment and Tools: PHP, CodeIgniter framework, Javascript/Ajax/jQuery, Apache, RHE Linux, MySql
• Studied customer requirements and analyzed them.
• Conducted pre-sales evaluations, and owned the technical validation phase of the sales cycle.
• Engaged with the sales team from the early stages of a sales campaign. Worked with the sales and account managers to define the value proposition and win strategy.
• Qualifying the opportunity with the sales directors.
• Researched, selected, and negotiated new vendors/partners.
• Created, managed, and presented proposals and pilot projects.
• Managed bids from receipt of Request for Information/ Request for Proposal through to contract signature.
• Performed Enterprise Content Management Consultations.
• Wrote functional specifications, architected solutions, and presented them to customers.
• Served as a consultant on product integration issues with prospect's internal apps and 3rd party applications and technologies.
• Proactively maintain high level of solutions knowledge and awareness of applicable technology changes.
- Designed, developed, and implemented client/server applications and web-enabled database applications based on Microsoft technologies including .NET framework
- Analyzed requirements, wrote functional specifications, designed databases, and architected solutions
- Authored reusable data and middle tier logic components
- Interacted closely with clients and interviewed/influenced key business users
Environment and Tools: Visual Interdev, Macromedia Dreamweaver, ASP.NET/ASP, VB.NET/VB, C#, ADO.NET/ ADO, XML/XSLT, C/C++, COM, Javascript/DHTML, XML/XSL, SOAP, Visual SourceSafe, IIS, SQL Server 7/2000, Oracle 8i, MS Access, and Crystal Reports