Management Consultant
ITE Corp.
Total years of experience :24 years, 2 Months
Leading company teams to develop, achieve and maintain some internal and external projects in different areas, like Customer Projects, Compliance, Policies and Procedures, New security solutions, Partners allocation and management, Vendor relations and management.
Duties
• Developing compliance programs according to mandated requirements by Technology vendors and in application of country laws and regulations in the field of Data, Security and Technology.
• Establishing the general framework for new customer projects, with all related policies and procedures, based on clear scope, quality measures and cost structure, then allocating the needed resources to lead the day-to-day activities.
• Provide ongoing motivation, coaching, guidance, feedback and mentoring support to Projects team
• Building the internally needed policies and procedures that support business objectives and maintain high performance.
• Selecting and Managing new partners and third parties in accordance with company portfolio and Business needs.
• Coordinate and conduct post-implementation reviews of projects with Project Managers
• Manage risks, issues and change process and work with other leaders to take corrective action as necessary
• Managing the relation with Technology vendors.
Developing and leading the project management office for an Army Owned program worth 340 Million Egyptian Pounds in Egypt’s New Administrative Capital. Owning the responsibility for establishing the organization’s approach to the full life cycle of the project, focusing on all program aspects from project planning, initiation, resourcing, execution, monitoring, controlling and successful completion
Duties
• Establish the PMO organization structure, hiring and managing staffing requirements in line with project objectives
• Oversee the delegation of work to Project Managers, Solution designers and Business Analysts • Set monthly performance targets for individuals and teams.
• Provide ongoing motivation, coaching, guidance, feedback and mentoring support to the team
• Manage the workload of Project Managers on the program and help to remove obstacles to their success
• Manage third-party vendor agreements
• Coordinate and conduct post-implementation reviews of projects with Project Managers
• Manage risks, issues and change resolution process and work with other leaders to take corrective action as necessary
• Oversee Project Managers for the delivery of projects on time, within scope and on budget
Summary of Achievements:
• Established the PMO on site, with the needed resources and operational Organization Structure.
• Finalized the overall plan, considering interactions with civil contractors, Consultant requirements, and owner special needs.
• Managed to conclude the final scope of work for the contracted eight systems, considering the big changes requested from Army side.
• Managed the Risk Plan for the eight contracted systems, considering integration aspects.
• Delivered Phase one of the Plan, with acceptance and appreciation from Customer side.
ORASCOM Training & Technology (OTT)
Member of Summit Technology Holding (JV between ORASCOM & SUMITOMO Japan) http://www.ott-summit.com/
Working as the MD for a leading Training Provider in Egypt, responsible for successful the day to day running of all aspects of the business. Ensuring delivery of high quality projects always within time, cost and quality parameters.
Duties :
• Providing the strategic vision, planning, and operational leadership to ensure the achievement of company objectives
• Totally responsible and accountable to the overall achievement of marketing objectives.
• Providing efficient and effective operations of the company,
• Overseeing its interaction with external stakeholders and provides leadership to, and management of employees.
• Utilizing strategic and technical skills of the working teams
• Responsible for developing and effectively implementing the vision for the company ensuring that appropriate policies; procedures and support mechanisms are in place.
• Establishing a strong network with customers, vendors and other stakeholders.
• Managing a team of 7 project managers, carrying the responsibility of all contracted projects.
• Building and Managing the Project Management Office.
• Defining and Maintaining PM methodology based on PMI standards.
• Directing and coordinating activities of projects department personnel to ensure projects' progress in relation to contracted terms of Scope, Time and Cost.
• Establishing standards and procedures for project reporting and documentation.
• Reviewing status reports prepared by projects department personnel and modifying schedules and plans as required.
• Preparing project status report to keep management and internal stakeholders informed with projects' status and related issues.
• Monitor, directing and coaching PM Team towards successful projects' closure.
• Obtain, and conclude the lessons learned from each project based on the new experience we might have in these projects.
Summary of Achievements:
Over 4 years of Management for OTT, I managed with my team to achieve the following results:
• Increased annual revenue by 41.2%.
• Increased GP from 27% to 45%.
• Decreased total operational cost by 26%
• Flipped GP after COMP from -5% to +24%.
• Flipped Branches P/L from -42% to +10%
• Managing/Supervising 6 business units representing the core infrastructure for IT business solutions offerings, including:
Computing solutions
IT Security solutions
Systems Management Solutions
Microsoft Related Systems
Integration across all BU's
• Defining and maintaining strategies to achieve business goals
• Carrying the responsibility of achieving the planned targets.
• Setting common objectives for business units, with clear KPI’s for Business Units’ Management and Staff
• Managing the relation with Technology Partners in planning, Offering, Development and Project Management.
• Taking a major role in Managing the Change after organization restructuring
• Totally responsible for Project Management department.
Summary of Achievements:
Over 4 years of Management for IS BL, I managed with my team to achieve the following results:
• Increased annual revenue average from 105 with 6 BU’s to 120 Million with 4 BU’s.
• Average achievement of annual Quota was 95.2%.
• 11% Revenue over achievement in 2009.
• 25% GP Over achievement in 2011.
• 51% NPBT over achievement in 2011.
• Over 75% success rate of company projects.
• Successfully managed internal organizational re-structure project.
* Designing & Implementing common Business Processes & Procedures based on actual systems and Best Practices.
* Defining and Developing Quality policy
* Monitoring the implementation of Business Processes & Procedures
* Reviewing and enhancing running Business Practices based on actual implementation.
* Develop and maintain quality plan that defines the key elements in the output, required to fit with the purpose of each process, and review the inter-departmental relationship.
* Formalizing & maintaining Data Center Functions, Activities and Groups.
* Development and Implementation of Data Center policies and procedures.
* Designing, planning and maintaining the operational processes for the Data Center
* Managing new and running projects’ according the available resources, agreed upon scope, schedules and evaluated risks.
* Managing the Technical teams to achieve the planned goals and targets.
* Maintaining the 24x7 operation and systems availability to meet the Data Center commitments and signed SLA’s
* Holding the responsibilities of the Call Center, as listed below.
for the Call Center:
Defining the Call Center Mission, Vision and Objectives.
* Development and Implementation of policies and procedures for Telesales, Telemarketing, Customer Service & Support agents.
* Developing and presenting the concept of Call Center outsourcing.
* Designing and planning the Call Handling processes with Clients and Customers.
* Supervising the process of customer’s database.
* Promoting and presenting the Call Center solutions and services
* Developing and Implementing policies and procedures for VeriSign Customer Service.
* Designing and planning the inoperability processes with vendors and other parties.
* Developing and Localizing the Customer Support Security issues for Digital Certification, as per VeriSign requirements, and our local standards.
* Working in cooperation with VeriSign to localize the standard affiliate model to fit with our local customer requirements.
* Maintaining the current client base and enlarge it with more clients.
* Managing the support team to achieve the planned goals and targets.
* Managing and control all day-to-day activities for the support department.
Advanced Diploma in Computer Science (6 Semesters – 2 Years) Graduation Project: Intelligent Educational Package for Artificial Intelligence Language GBA: 3.62 & Project Grade: Excellent.
BSc in Architectural Design