Amr Adel Zaki Al-Hanbaly

Responsibilities:
I'm accountable for coaching, leading and motivating a team of more than 21; 4 Unite Manager/6 Senior/11 Agents, coordinating activities in line with the department targets and performance levels, whilst continually looking at potential improvements to sales process.
And follow-up and maintain the performance of sales agents through training courses to
improve performance continuously and to develop a motivating rewards for the sales team. And scheduling prospective clients and strengthen sales agents to get off them in field visits to improve their performance and gain experience.

My responsibilities can be summarized in driving performance and hit the sales targets throughout my group of Unit managers reporting to me. Moreover; to give my team the required training and support when needed, in order to enhance their skills in prospecting more new customers & business owners.
Job Duties :
Build and develop commercial relationships with customers.
Managing the sales and operation cycle and make sure that the delivery time does not exceed the set target.
Acquire/ manage new/existing clients by maintaining effective relationship.
Administer necessary sales steps.
Coordinate activities and participate in solving customers’ issues and problems. Closely cooperation with pre sales, project management, support and product development departments.
Prepare daily, weekly, and monthly reports. Manage and deliver email lists. deliver emails.
Follow up on responses.

I'm accountable for coaching, leading and motivating a team of more than 73 advisors/agents, coordinating activities in line with the department targets and performance levels, whilst continually looking at potential improvements to sales processes. Responsible for delivering services allianz egypt ’ capabilities to clients by driving the unit to an excellent level of for client’s enabling to use the wide variety of services .
Also raising the quality level of handling customer inquiries/problems to systematically measure and address its root causes to drive improvement in services customer experience.