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Amr Alaa, Customer Service Representative

Amr Alaa

Customer Service Representative

Sutherland Global Services - Egypt

Location
Egypt - Alexandria
Education
Bachelor's degree, Business Administration and Commerce
Experience
13 years, 2 Months

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Work Experience

Total years of experience :13 years, 2 Months

Customer Service Representative at Sutherland Global Services - Egypt
  • Egypt - Alexandria
  • My current job since March 2019

I joined Sutherland on March 2019, from March 2019 to March 2020 working as a sales representative then from March to June 2020 moved to chat team as a customer care then from June till now back to sales again

Customer Service Representative at Vodafone - Egypt
  • Egypt - Alexandria
  • December 2018 to March 2019
RNS , OGV at AIESEC
  • Egypt - Alexandria
  • June 2017 to July 2018
Captain at Uber
  • Egypt - Alexandria
  • May 2016 to April 2017
Global volunteer at AIESEC
  • Russian Federation
  • August 2016 to November 2016
Customer Service Representative at vodafone uk
  • Egypt - Alexandria
  • May 2016 to July 2016
Call Center Clerk at Cookie Man
  • Egypt - Alexandria
  • July 2014 to April 2016

i worked there as a call center for 12 months and cashier for 6 months and sales clerk for 6 months

cashier at solymar hotels
  • Egypt - Sharm el Sheikh
  • January 2014 to April 2014
Delegate at Nile Company
  • Egypt - Cairo
  • March 2011 to December 2013
Sales Clerk at zara stores
  • Egypt - Alexandria
  • August 2010 to April 2011

Education

Bachelor's degree, Business Administration and Commerce
  • at Alexandria University
  • June 2018
Diploma, Electronics and Communication Engineering
  • at Alexandria Higher Institute of Engineering and Technology
  • June 2014

i stayed for three years there and i didn't continue then i shift to the faculty of commerce department of business Administration

High school or equivalent, Mathematics and Mechanics
  • at Monir Elgamal Language School
  • June 2011

Specialties & Skills

Language Skills
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Business Administration
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Hospitality
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Call Center
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Customer Service
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team worker
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communication
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computer skills
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Microsoft office
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quick learner
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Languages
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Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Native Speaker
Russian
Intermediate
Portuguese
Intermediate
Spanish
Beginner

Memberships

AIESEC
  • RNS , OGV
  • June 2017

Training and Certifications

English Language (Training)
Training Institute:
English Club
Date Attended:
February 2017
Aiesec Global Volunteer (Certificate)
Date Attended:
November 2016
cisco (Training)
Training Institute:
talaat harb
Date Attended:
April 2008
Duration:
8 hours

Hobbies

  • writing songs , travelling , swimming , learn languages , surfing the internet , football