Product Operations Associate
Delivery Hero SE
Total years of experience :4 years, 8 Months
Worked cross-functionally with engineers, product managers, operations, and
training to advocate key areas for improvements for high-impact issues
involving a portfolio of different products (3rd party and in-house) like
Salesforce CRM and others.
Filtered, identified, and solved product support/ operations' issues that were
raised by B2B partners and the internal team globally (70+ countries) and
build user stories while prioritizing other Backlog items
Translate business requirements into actionable technical concepts that are
based on deep-dive analyses of the information system in question.
Liaised between cross-functional teams (technical and non-technical)
including operations, legal, marketing, customer support, content, the
Salesforce product team, and other tool-specific tech teams, on project
deliverables and goals.
Supported the business transformation unit in rolling out new cross-functional
projects and initiatives by preparing daily, weekly, and monthly progress
efficiency reports and ensuring that all reports are delivered on time and
supported by data visualisation.
Prepared and designed reports on CRM and other tools like spreadsheets,
Google Data Studio, and other tools
Studied management related subjects such as General management, Financial Management, Supply Chain Management and Project Management.