Sales Supervisor
El-Ansary Trading & Contractig
Total years of experience :15 years, 0 Months
•Attract new clients and maintain existing customers.
•Make offers to customers, prepare their orders and follow up to ensure their satisfaction.
•Develop the sales plans, policies, promotion campaigns and look for new sales potentials in the area (Greater Cairo).
•Develop the sales return journal, follow up and monitor the sales reps and their performance and deliver the guidance when needed.
•Make sales statistics and surveys for the area.
•Cover open territories by making sales calls and visits to generate new business or to close pending business problems.
•Create and foster a motivational work environment, which encourages professional development, team collaboration and high performance.
•Interpret and analyze team sales data to forecast sales plans.
•Marketing through the participation of various trade shows & fairs.
•To ensure that market opportunities in the area are identified
and captured effectively with given resources and guideline.
•To keep contact communication with all Key customer and salespeople in the form of individual discussions, daily sales meeting, and regular monthly performance reviews, etc.
•Provide recognition and feedback to Cairo Sales Team.
•Follow-up to competitors in the market and ratios movement occupied by each product.
Planning, Organising, Directing & Controlling
Corporate SME (Small & Medium Enterprises) New Acquisition.
Job description :
Building and developing customer base by acquiring new accounts through sales activity to maximize revenue. Execute all sales cycle steps required to deliver the best customer experience possible while securing high ARPU and ARPA for Etisalat.
Key responsibilities :
1. Achieve 100% of the assigned voice & data target on monthly basis.
2. Engage in sales calls and visits to all customers to showcase(difine) Etisalat Voice and Data products.
3. Create Multiple Touch Points (Persons on different hierarchy levels) within the accounts to ensure full awareness of penetration effectiveness and competition activity.
4. Provide the corporate sales manager with the daily, weekly and monthly reports to know how many visits, figures and target achieved.
5. Build and maintain the quota pipeline and forecast on 30/60/90 days basis for the assigned territory and customer base.
6. Identify potential accounts and build a prospect hit list on monthly basis.
7. Implement all of the sales policies and procedures while doing business to improve work quality.
8. Apply Market sizing techniques for the territory in terms of competitors share to enhance our market share.
9. Build an excellent relationship with the customers based on credibility, reliability and responsiveness to all requests in timely and professional manner.
10. Exposure to all market trends and continuous shifts to reach elite awareness level of all related aspects to the assigned territory.
To respond and answer inbound calls with high quality standards assisting customers with all available tools in order to achieve highest level of customer satisfaction, attract new customers, and retain existing ones.
Key responsibilities :
1.Supports and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
2.Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
3.Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.
4.Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer?s problems & complaints to ensure achieving the FCR target.
5.Builds customer?s interest in the services and products offered by the company and offer cross selling and/or up selling the company?s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU.
6.Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
7.Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
8.Maintains the required knowledge level of the company's products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
9.Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer's data confidentiality.
10.Performs the necessary & right action on systems and tools in order to fulfill the customer request properly.
11.Recommends process improvements to facilitate the Customer care work and delight the customers.
Mainly sales of Life Insurance + Non-Life Insurance policies by :-
Gathering Data, Phone Calls, Get Appointments & finally Presenting Financial Solutions to clients.
Planning, Organising & Directing Sales Team
Supervising Tnders (Government sales section)
Area Supporting
Tourism