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Total years of experience: 15 years, 6 months
April 2016 - Present
AL ALALI
Dubai, United Arab Emirates
April 2016 - Present
November 2013 - April 2016
Samsung Gulf Electronics
Dubai, United Arab Emirates
November 2013 - April 2016
May 2013 - November 2013
Samsung Gulf Electronics
Dubai, United Arab Emirates
May 2013 - November 2013
October 2011 - April 2013
Du International Account
Egypt
October 2011 - April 2013
January 2011 - October 2011
Vodafone UK
Cairo, Egypt
January 2011 - October 2011
January 2013
January 2013
Bachelor's degree, Project Management
Egypt
June 2010
June 2010
Bachelor's degree, law
Egypt
Contact Centre
Staff Planning
Enterprise Systems
ERP CRM
Service Operations
SALES
CUSTOMER SUPPORT
Service Operations
Analytical & Project Management
CRM Analysis & Development of Processes
Customer Service Strategic Planning , Systems, Processes
Defining KPIs & SLAs
Digital Services (ERMS,LiveChat,Social Media,etc..)
Problem Solving & Complaint Management
Staff Training & Coaching
Quality Analysis
Customer Success
Employee Motivation
Enterprise software (CMS,EAS)
Relationship Management
SATISFACTION
SHIPPING
Customer Service
Customer Access Strategy
Contact Centers
Contact Centre
Staff Planning
Enterprise Systems
ERP CRM
Service Operations
Expert
Expert
