Customer Service (Sales Support)
Hayat Egypt Hygienic Products S.A.E
مجموع سنوات الخبرة :13 years, 9 أشهر
• Handling all domestic sales orders using SAP system.
• Modifying the order forms with any changes in prices or products and resend to the sales team for using it.
• Sending the required reports related to the sales orders, shipped or unshipped quantities, warehouse stocks or any data to come from SAP.
• Receiving the price list monthly from the marketing team.
• Make sure that all materials have defined on the system (SAP).
• Place all prices per channel on the system to be approved from the costing team.
• Control the TPR on SAP system.
• Receiving PO (Purchase order) from the customer.
• Comparing all orders prices with our company price list.
• Confirm the delivery date with the sales team.
• Check the availability stock with planning and logistics team.
• Handling all prices issues with the finance team to send the orders on time to logistic team.
• Daily confirming that the customers have received the orders.
• Sending all invoices daily by Electronic e-mail throw the SAP system for all customers.
• Managing all prices difference cycle.
• Managing missed cases cycle.
• Close the balance quantities weekly.
• Follow up with all related parties to support the finance team for every month closing.
•Following and supporting all trade channels of HAYAT (Traditional Trade & Modern Trade & Pharmacies).
•Developing and implementing data analysis and other strategies that optimize statistical efficiency and quality based on market intelligence and provides recommendations to the sales planning process by using market analytical reports.
•Follow up on all leaflets offers of market discounts for our products and competitors’ products and making analysis include the leaflets efficiency and our brands' contributions.
•Collecting market shelf prices for our products and competitive products in all markets on a regular basis and analysis this prices as a price index.
•Following up all ushers team reports and analyze their data.
•Following up everything related to merchandising team with the out-sourcing agency such as (Salaries, insurance, uniforms, new hiring, training and days off).
•Managing merchandising team to collect business data needed on daily basis and follow up all market variables from new prices and offers.
•Following up our stock at all customers' stores (Modern Trade & Traditional Trade ) by the merchandising team and analysis this count for each customer then send it as a daily report to avoid any out of stock in any customer outlet.
•Making on-shelf availability analysis for all trade channel per customers’ outlets per SKU and comparing month by month to increase our availability in the markets.
•Following on competitors activities in the market.
•Following on sales orders which the merchandising team does it with the customers that have the indirect shipment.
•Assistant in creating trade activity and promotions aligning with the market dynamics and organizing sales promotional campaigns.
•Following on implementation of trader programs and activates in market by making a weekly visit to the market.
•Handle new relaunches with the marketing team.
•Connecting with the advertising agencies to get many quotations for our needing advertising materials and studying it to choose the best one.
•Following up and making the plans for new POSM and modification the old in all trade channels.
•Analyzing the sales results and distribution performance according to company goals by using the sales tools (Olab system), and identifies areas of opportunities HAYAT can focus on to improve sales.
•Reporting directly to the (General Manager, Marketing Manager, Trade Marketing Manager, and the sales director).
• Assist in developing marketing plans for the institutes to increase the count of students applying each year.
• Making marketing studies for the educational market and competitive institutes and analyze data to reach the best results.
• Develop the advertising plans for the Institutes and supervise the implementation of these plans in the right way.
• Support customer service team to spread our vision around Egypt via (Phone, mail, E-mail, SMS ….etc.).
• Dealing with the mediator that was managing the website and the social media of the institutes and developing e-marketing plans for the institutes.
• Assist in the organization the scientific conferences in which institutes participate.
• Organizing more than a job fair for graduates of institutes through the work of agreements with a big number of different companies to Market the graduates of the Institute to work in them.
• Answer phones and respond to customer requests and inquiries about TE Data services & products.
• Offering the prices plans and the available offers to customers and try to convince them.
• Identify, research, and resolve customer issues and complaints using the system.
• Connecting with technical support and field engineers about complaints which not immediately resolved.
• Handling a high volume of customer inquiries whilst providing a high quality of service to each caller.
• Writing up accurate and grammatically correct sales correspondence.
• Effectively communicating with customers in a professional and friendly manner.
• Ordering and ensuring to connect the ADSL services to new customers.
• Analyzing all of sales data and presenting it to the management.
• Working with KPI's system (Key Performance Indicators) to reach customer satisfaction.
•Manage, train, and guide soldiers inside the department.
•Responsible for Setup, management, and maintenance of IT-related equipment in the museum.
•Responsible for the inside internet network and printing the leaders reports.
•Research, recommend, purchase and deploy IT hardware and services.
•Ensuring security alarms and surveillance cameras are working normally.
•Develop and monitor performance levels of software and hardware and propose alternative methods of information processing.
•Collect and archive all the data related archaeological weapons in the museum.
•Collect and present all pictures and videos to the VIP guests, which explain the museum history in more than
• Dealing with travel agents to make the reservations.
• Knowing the selling status, rates, and benefits of all packages plans.
• Knowing the credit policy of the hotel and how to code each reservation.
• Determining room rates based on the selling tactics of the hotel.
• Communicating the reservation information to the front desk.
• Dealing with the cancellations and modifications and promptly relays this information to the front desk.
• Tracking the future room availabilities on the basis of reservations.
• Helping to develop room revenue and occupancy forecasts.
• Monitoring the advances deposit requirements.
• Handling the daily correspondence. Responding to inquiries and makes reservations as needed.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Analyzing all of reservations data and presenting as PPT and Excel sheets to the hotel management