unified communication - voip Engineer L2 support
Go telecom
مجموع سنوات الخبرة :15 years, 6 أشهر
• Design, configure, install Cisco IP telephony and network solution.
• Performing installation and upgrading for CUCM/call manager Express /unity connection /IPCC/UCCX.
• Provide remote customer support for service calls and system changes. Duties includes configuration changes, troubleshooting and problem solving for telephony and network issues.
• Install and configure Cisco routers for SRST, dial peers, voice gateways, voice translation rules, DHCP, access lists, routing protocols.
• Configure Cisco routers for ISDN, Session Boarder Element for SIP.
• Second level support, especially for complex problems and questions concerning the suppression.
• Interface to 1st level support for the structured follow-up of incidents.
• Interface to internal development department for problem analysis, tracking and problem solving.
• Implementation of system upgrades and configurations.
• Leading the 24x7 shift team,
• Effectively handling Incident Management, Situational Management, and Unplanned Outage Events with my team.
• Leading, motivating, and developing a high performing team while driving change to meet strategic business goals.
• Managing team resources efficiently.
• Providing 1st level technical support for all incidents and problems escalated through the service desk.
• Managing MPLS -service desk daily /monthly tasks.
• Generating PMR reports then send it to optimization department at the end of each day.
• Auditing network resources identify and report any congestion or capacity issues.
• Analyse network faults and identify any patterns that might impact the system performance and availability.
• Supporting field teams during any operation tickets.
Extra mile - Innovate smart solutions to automate reports for network performance and software to automate daily tasks.
• Delivering reliable and cost effective home automation solutions including (home security, self controlled systems).
• Design both of software and hardware of smart home devises.
• Managed online marketing and created new marketing plans.
• Design the software and the hardware of access control units and security systems.
• Supervising installation and maintenance of access control and security devices.
CCIE -Collaboration -written exam
diploma in embedded systems Interfacing with (UART, I2C, SPI, two wire interface (TWI), EEPROM, stepper motors and LCD. - QA methodologies and QA life cycle. -Software testing and validation. - creating and executing Test Plans, Test Scenarios,and Test Cases. - functional and nonfunctional test execution and reporting.
• Bachelor degree of electronics and communication engineering – Arab Academy For science and technology-2008 (GPA 3.1) (five years).