Service and body shop manager
MTI
Total years of experience :16 years, 0 Months
Certified from IMI Institute of the Motor Industry.
Certified from Jaguar Land Rover.
Job Description to include:
•Leads the team by personally demonstrating and encouraging the Service team to demonstrate the JLR Customer Behaviours in their daily activities and in all interactions with customers
•Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
•Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
•Motivates the team to achieve sales and profitability targets
•Supports the team in the resolution of complex issues
•Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved
•Implements performance management and develops the team to improve performance
•Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training
•Manages day to day operations of the Service department
•Achieves targets through reviewing weekly/monthly accounts, operating controls and composite figures
•Formulates and implements action plans to increase service sales
•Maximises service opportunities to meet sales and profit targets
•Maximises sales of parts and labour to franchise and non-franchise customers
•Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure
•Creates and initiates service marketing plans, initiates and implements advertising and promotional activities
•Maintains workshop and body shop productivity records to monitor the effective use of labour
•Maintains profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts
•Manages system to record all lost sales, reviews regularly and takes appropriate action
•Ensures all administration is completed accurately and on time, reviews administrative procedures and reporting systems to identify and implement improvements
•Analyses current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximising profitability and quality of workmanship
•Ensures maintenance of tools, equipment and operating areas, ensuring compliance with legislation
•Administers the warranty policy in the best interests of the customer, dealership and manufacturer
Mechanical Supervisor Engineer in Egyptian German Automotive (E G A) - Mercedes Benz
•Internal training on Stud welding gun (
Job Description to include:
•Develop and support sales strategies and objectives to expand market share.
•Monitor progress toward goals making necessary adjustments to reach objectives.
•Initiate and develop contact with key and target customers to establish strong relationships.
•Prepare presentations for customers, provided with technical support and proposal.
•Resolve issues and conflicts with customers, with management support.
•Perform other essential duties as may be assigned.
•Understand and implement the technical issues and connect them with the other operating departments.
in the field with Hydraulics heavy equipment.
•Managed the installation and maintenance of the product, performed inspections and tests on the site where the equipment was installed.
•Managed the projects.
•Maintained the research records and documentation, and prepared the maintenance and operator manuals.
•Provided technical support to the assembly and manufacturing units.
•Conducted failure analysis on the hydraulic equipments.
• Serviced the hydraulic components.
•Documented the technical reports.
ingots design division, Assembly division, Slush division and working machines division.
Graduation Project Radial Compressor "
Graduation Project Radial Compressor "