عمرو صديق

• Standardized process documentation aligned with APQC, CMMI, ISO, and ITIL, resulting
in 30% improved compliance scores
• Implemented ARIS EPC and BPMN modeling to visualize and streamline critical
business processes
• Managed the business aspect of our CRM upgrade - translated technical requirements,
tested business scenarios, and ensured issues resolution prior to going live
• Fulfilled all Quality Assurance and Compliance requirements for critical Cisco CPCA
audit, supporting cross-functional teams through preparation and assessment phases
• Conducted QA audits annually, ensuring 100% corrective actions closure
• Redesigned audit methodology and checklists to align with evolving business processes
• Delivered targeted training and coaching that elevated process maturity levels across
departments

• Delivered technical support with a 96% first-contact resolution rate
• Built a knowledge base that reduced resolution time from 42 to 16 minutes
• Reduced recurring issues by 17% through root-cause fixes
• Conducted trend analysis and implemented proactive solutions