Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Amr Sedik, Senior Process Improvement Engineer

Amr Sedik

Senior Process Improvement Engineer·Intercom Enterprises

Egypt

Bachelor's degree, Computer Science

Work experience

Total years of experience: 5 years, 1 months

Senior Process Improvement Engineer

April 2022 - Present

Intercom Enterprises

Cairo, Egypt

April 2022 - Present

• Standardized process documentation aligned with APQC, CMMI, ISO, and ITIL, resulting
in 30% improved compliance scores
• Implemented ARIS EPC and BPMN modeling to visualize and streamline critical
business processes
• Managed the business aspect of our CRM upgrade - translated technical requirements,
tested business scenarios, and ensured issues resolution prior to going live
• Fulfilled all Quality Assurance and Compliance requirements for critical Cisco CPCA
audit, supporting cross-functional teams through preparation and assessment phases
• Conducted QA audits annually, ensuring 100% corrective actions closure
• Redesigned audit methodology and checklists to align with evolving business processes
• Delivered targeted training and coaching that elevated process maturity levels across
departments
Company industry:
IT Services
Job role:
Quality Control

IT Service Desk Specialist

June 2021 - March 2022

Intercom Enterprises

Cairo, Egypt

June 2021 - March 2022

• Delivered technical support with a 96% first-contact resolution rate
• Built a knowledge base that reduced resolution time from 42 to 16 minutes
• Reduced recurring issues by 17% through root-cause fixes
• Conducted trend analysis and implemented proactive solutions
Company industry:
IT Services
Job role:
Information Technology

Education

Modern Sciences & Arts University (MSA)

January 2018

January 2018

Bachelor's degree, Computer Science

Egypt

Skills

AUDITING

Intermediate

CAPABILITY MATURITY MODEL INTEGRATION

Intermediate

COMPLIANCE REPORTING

Intermediate

GOVERNANCE

Intermediate

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

Intermediate

LEAN SIX SIGMA

Intermediate

PROCEDURE WRITING

Intermediate

PROCESS IMPROVEMENT

Intermediate

QUALITY ASSURANCE

Intermediate

SYSTEM IMPLEMENTATION

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
Lean Six Sigma Green Belt
ESLSCA
CMMI
SECC