Dexter A. Gadallah

Director of Events Management, Planning & Services في Private Business [Dexterous Events]

• مصر - القاهرة
• أشغل هذه الوظيفة منذ يونيو 2008

** Full detailed portfolio available per request / attached;

- Planned and executed 82 various favourable events as of now.
- Precise event target, requirements, venue & budget.
- Maintain accurate financial records ( Cost Vs. Revenue ).
- Maintaining event floor plan, framework, layout and cues.
- Issue event orders and communicate with all concerned parties for execution.
- Build and implement Strategic Marketing plan and PR.
- Lead the production of event site and requirements.
- Event Staging, Photography, videography, Lighting, Sound & Entertainment.
- Onsite event management \[Obstacles handling & Creative Problem Solving\] and Post event analysis /report.

Customer Success Specialist في Teleperformance - Egypt

• مصر - القاهرة
• سبتمبر 2021 إلى أغسطس 2022

Expo 2020 Dubai Customer service and support

Customer Service Coordinator في Rohlik

• جمهورية التشيك - Prague
• يونيو 2020 إلى مايو 2021

Events Manager في IMN Intermark Agency

• مصر - القاهرة
• فبراير 2020 إلى أبريل 2020

E-Marketing and Events Manager في Al Amal Co. for Plastic Pipes and Fittings (Al-Sharif)

• مصر - القاهرة
• أبريل 2011 إلى يناير 2020

- CEO & GM personal assistant & office manager.
- Planned and executed 4 profitable events which augmented local and export sales by 12%.
- Planned and executed 7 annual incentive giving events with a total of 62 events around Egypt in 11 cities /annual.
- Coach, guide and supervise team members /fresh employees.
- Maintained social media and online presence
- Website development which amplified visits rate by 40%.
- Build and implement digital marketing strategy and plans throughout content creation and calendar.
- New products launching and branding.
- Lead the production of printings & marketing materials ensuring all materials follow strict brand guidelines.

Chief Animation في Sol Spain and Non-Stop

• مصر - شرم الشيخ
• يناير 2009 إلى أبريل 2011

- Leading a crew of 6 - 12 members.
- Maintaining and lead hotel activities / events.
- Design and execute daily night events (VA Shows).
- Guests contact and problems solving.
- Selling hotel parties and outdoor events tickets.

Sales Team Leader / Trainer في C3 (Calling centre) – Nobel Talk Campaign “Long distance phone service” USA

• مصر - القاهرة
• يونيو 2006 إلى ديسمبر 2008

- Outbound phone calls over the USA, Selling long distance and international phone calls service over the phone.
- Top seller for 4 month.
- Augmented prepaid service sales by 15% and had a total of 20% from the postpaid service sales.
- Professionally handles rejections and clients complains.
- Maintains clients loyalty and build referrals data sheet.
- Coach, guide and supervise a team of 20 agents.
- A Coordinator between the team and headquarters in USA.
- Manage the system “AVAYA” leads data sheet.
- Maintaining a monthly sales sheet, agents AVAYA analysis and QC sheets.