Team Leader
infas middle east
Total years of experience :12 years, 8 Months
Documents Management and Validation Team Leader
• Efficiently controlling a 40 members team and make sure the work is done in time
• Create and maintain channels to enable team members to do their work.
• Give guidance to team members and follow through on action assignments.
• Demonstrates an understanding of document control process and procedures, including electronic and hardcopy format.
• Maintains controlled documents and records by updating logs, databases, and catalogues.
• Ensure that all team members contribute, by working with those who need help.
• Handle all scanning, indexing & Quality Control operations.
• Preparing the monthly target plan for each member in my team work.
• Preparing daily and monthly analysis and reports for daily operation.
• Coordinates and works with documentation staff in other offices to ensure consistency.
• Report team progress and decisions made to the management.
• Managing the day to day activities of the office.
• Managing the daily running of all client requirements.
• Assess agent productivity, adherence to methods/procedures and division policies
• Conduct live monitoring sessions to improve the performance of the team
• Provide feedback and guidance, and conduct coaching.
• Client correspondence through telephone, email, courier.
• Preparation of weekly and monthly Productivity reports.
• Provide back-up support to other staff members during absences or whenever required.
• Worked as a document Management coordinator (Data Entry) to validate the customer application, reject and accept the customer contract, manage the daily and weekly report, coordinate with the departments to reduce the reject rate, Call Customer for Arabic Feedback.
• QC Officer - Apply the quality check for the customer application, checking daily or weekly report for the productivity.
• Segregate the articles as per the article type “Sport, Art...”
• Index and validate the article in ADMC System
• Apply the quality check for the article
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Cold calling to arrange meetings with potential customers to prospect for new business.
Responding to incoming email and phone enquiries.
Acting as a contact between a company and its existing and potential markets.
Negotiating the terms of an agreement and closing sales;
Gathering market and customer information.
Representing the company at trade exhibitions, events and demonstrations.
Negotiating on price, costs, delivery and specifications with buyers and managers.
Challenging any objections with a view to getting the customer to buy.
Advising on forthcoming product developments and discussing special promotions.
Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
Liaising with suppliers to check the progress of existing orders.
Checking the quantities of goods on display and in stock.
Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.
Reviewing your own sales performance, aiming to meet or exceed targets.
Gaining a clear understanding of customers' businesses and requirements.
Making accurate, rapid cost calculations and providing customers with quotations.
Feeding future buying trends back to employers.
• Attending team meeting and sharing best practice with colleagues.