Business Planing Development & control, Branches monitoring Senior Officer
Commercial International Bank
Total years of experience :28 years, 5 Months
overseas branches network performance in term of key KPIs
highlights hot areas
Prepare related scorecards and dashboards for monitoring key KPIs
Intiate corrective actions to resolve issues related to network performance
Support branches network in handling key issues related to compliance and overseas network eeply to Central bank inquiries
Responsible for handling control, compliance and service level in retail banking
Our role is to support the bank branches network (More than 180 Branches) through:
1-Handling (taking ownership) arising regulatory issues related to the branch network to ensure it's regularization by developing action plan with all stake holders and follow up on closures within a set time frame and providing ongoing analysis and update on progress.
2-Ongoing maintenance of branches existing procedures on behalf of branches and develop new process to reduce bottlenecks and close existing gaps.
3- Coordinate with branches in resolving arising internal control unit issues in a proper manner and with set time frame.
4-Ensure new procedures are communicated in a clear manner to concerned teams.
5- Provide tools to improve front liners awareness and performance (Including organizing required training, providing needed knowledge)
6-Analyze and monitor branches performance concerning data quality, most common errors and provide needed mentor, guidance and develop tools for best implementations.
7-Coordinate and share in preparing of new roll out projects.
8- Assist in preparing branches network policies, standard procedures for new and arising Issues.
9-Ensure a proper staff on boarding and managing pool staff.
10- Reply to branches inquires regarding current and new process.
11- Follow up on branch digitization and promote digital product and follow up on progress.
12- Prepare spread sheets and analysis and monthly presentation and news letter to management.
13- Creation of new tools to develop and resolve gaps including checklist, educative tools which require skills related to advanced excel and PowerPoint skills.
Branch Head Managed a Team of (10 to 20 Staff) with outstanding performance where I managed to Upgrade a branch category in one year by increase in Customer Base by nich customers and getting many awards as best branch manager in Issurance products, in another branch I managed to almost tripple the branch liability and double the same branch assets in 2 years and get an award of being 3rd place in my category.
My main duties was
o Analyze and manage branch portfolio to maximize profitability.
o Maintain and Develop relationship with High net worth customer to achieve a fruitful and growing relationship.
o Provide High Service quality to Branch Customer in- line with Bank set KPI in this regard.
Responsible for selling, closing, servicing and expanding the current customer base within an assigned territory.
• Providing highly professional sales and marketing expertise and back up to sales representatives.
• Area Of Expertise
• Identifying Opportunities
• Implementing set Sales Action Plans.
o Provide advisory service to customer for best investment and financial products to meet their needs.
o Manage Branch resources (Human and Other asset) to achieve best outcome in Most efficient manner.
o Set and execute branch Budget within set time frame.
o Staff mentoring and Quarterly and annual appraisal.
I was assigned for 6 months for a challenging task of meeting a deep shortage of target and boosting the branch customer portfolio due to my experience in negotiating and handling corporate customers.
Leading Customer Service Team (4 staff)
where I managed to motivate the team to achieve the assigned task and by the beginning the next year I was promoted to Branch Deputy.
My task was as follows:
Setting an aligned branch sales plan
Handling existing high net worth customer portfolios and maximizing penetration rate. Distributing targets among sales team and managing their daily work progress.
during this period the Branch set target was over achieved .
Increasing Branch Customer Base by attracting new customers with large portfolio.
Built a department for new branch from scratch, where my role was not only to process Customers requests effecintly but also to get the customers in the first place, in a location where trade finance is the back bone of the branch.
Where I managed in 2 years incease the size of the department from 2 staff to 4 staff to be able to meet the increased numbers of customer, that we managed to get through our offers coupled with our team at the back office superior Service.
we handled following duties:
1-Serving branch customer for back office service of
Transfers - Trade Finance and collection check
2-Attracting New to bank customer through area scan, setting meeting and preparing appropriate offers acquire their business to the branch
3-Increasing Trade finance transaction with existing customer and increasing their business with thew Branch.
4-Preparing of Second line in the department.
Responsible for Internal control for Sinai Area (4 Branches). I managed with a colleague to enhance the process by performing spot checks, biweekly visits to branches, developing tools to facilitate auditing process
and raise it's effecincy and develope a weekly MIS report for each of the zone staff with his error rate to assist management in decision making and monitor progress.
Our duties included the following:
1-Auditing all branches daily transactions.
2- Reconciling Branch Ledgers.
3- Preparing error reports per Staff /Area/Branch
4-Follow up with concerned branch manager to ensure error correction in timely manner.
5- Performing surprise cash counts.
6- Visits branches to ensure required controls and sound procedures are followed.
7- Ensuring branches follow the required control procedures
Note : May 2005 - June 2006 Assistant
June 2006- July 2007 - Acting Manager
1-Teller in Outside counters Handling large volume of foreign currencies.
2-An outstanding experience in detecting forged Currencies.
3- dealing with multi nationality and cultures.
4- Handling large volume of transaction with large accuracy.
5-Handling ATM technical problems and closing.
NB >During period from Nov 1996 till Jan 1998, i handled the Task of system operator on Midas system
performing daily backup on system libs.
I gained a vast experience for 3 reasons, being one of the opening team we developed the department from scratch, second as a new hotel we faced liquidity shortage and it was my duty as payable to orchestra the expenses payment, the bank account and handle suppliers inquiries about there late payments, 3. I was the general cashier replacement and partially the chief account replacement.
during this year I was recognized once as employee of the month.
My duties was as follows:
- Posting Expenses and invoices after coding to appropriate Ledgers.
-Issuing of all Suppliers checks and Misc Expenses.
-Daily Monitoring Bank Account.
- Handling Suppliers and Payment Timing.
- Ensuring all approval cycle for Invoices is correctly performed.
- Preparing monthly JD entries.
-Replacement of the General Cashier and Chief Account.
A team member of a touristic industry group
-Sharing in interim and end of year audits.
- Taking audit Samples of ledgers
- Performing Inventory checks.
-Sharing in preparation of Visit Outcome report
Chartered financial analyst
An Over all grade of Good and very good in the last year
Thanawia Amma
