Amr Khaled

* Understand the conceptual, logical and physical architecture.
* Master different cloud technologies, frameworks, and platforms.
* Develop applications for resilient deployment, provisioning, and management.
* Responsible for Operations and Maintenance for cloud infrastructure; guaranteeing Incident and Problem management and providing guidance and support to other team members or partners to resolve problems and issues

• Configured iPads, iPhones and all kind of approved cell phones utilizing AirWatch MDM for single app mode for use as POS devices.
• Created step-by-step support documents for end users to show them how to enroll the devices.
• Created a database of issues and solutions for all AirWatch issues for faster resolution time.
• Deployed a huge number and security approaches
• Open tickets and escalate the serious problems to the higher level

• Responsible for conducting & managing quality control & assurance activities including
• Prepare test data, scripts, matrices, checklists and other test documents based on the project need.
• Clearly, write bug reports that accurately isolates the problem and that are easy to understand by the developers.
• Estimate the time needed for the quality tasks in the projects
• Write comprehensive test plan describing the test approach, defining tasks and test schedule, and making sure it is compliant with the overall project plan
• Follow up on the test plan and the opened bugs.
• Escalate risks and concerns to management before they happen.
• Analyze test results and write detailed test reports that accurately describe the project status.
• Prepare and plan for staging and production, smoke test and sign off on staging and production packages.
• Participate in reviewing and improving the company processes.
• Ensure customer satisfaction through project acceptance process