Amr Khaled Elbadry

• Providing Laptop support (Windows/Mac/Linux Ubuntu)
• Installing authorized software on laptops and desktops to meet Amazon standards
• Provide network support and resolve issues with the Routers/Access points /Firewall.
• Performing basic administrative support duties as required, to meet specific operational objectives.
• Manage help-desk ticketing system, including the appropriate assignment of support tickets to members of the IT department
• Supporting the roll-out of new applications
• Manage multiple floors.
• Provide training for new hires with common occurred issues and how to solve it or how to avoid it, and what action should they do to solve it.
• Support CS and move them to different OUs as required.
• Dock station installation.
• Add user to specific groups on firewall to apply specific rules on browsing internet or limit internet speed per user.
• Grand stream & Polycom configuration (Hard phones)
• Install, modify, troubleshoot and repair network components hardware, software and support LAN, WAN, network segments, Internet, and Internet systems.
• Active directory & solve user password & profiles issues.
• Camera Configuration & wireless controller.
• Microsoft Outlook Expert.
• Support to end-users via remote connection or over the Phone or face-to-face.
• Diagnosing and solving hardware/software faults.
• Installing and configuring computer systems & Application.
• Replace parts for desktops, laptops, servers and meeting room as required.
• Deployment new machine for the end user and join domain.
• Finger printer & Access card machine configuration.
• Print Server configuration and make sure all are running.

Install and configure software and hardware for employee’s computer and servers
•Manage network servers and technology tools
•Set up accounts, workstations and mobiles configuration
•Monitor performance and maintain systems according to requirements
•Troubleshoot issues and outages
•Upgrade computers and servers with new releases and models
•Develop expertise to train staff on new technologies
•Build an internal wiki with technical documentation, manuals and IT policies
• Implementation of new networks (wiring, RJ45, RJ16, Rack installation, switches installation, router installation, Load balance for merging 3 lines of ADSL, Rule creations upon business needs every day)
• Document all incident and solving tips
• Printer configuration.


Extra Experience.
•Mikrotik server configuration
•Create rules for stability
•Server monitoring.
•Merge lines to cover more clients and users.
•Control bandwidth per each device
•Remote access to solve network issue.
•Daily report for network issue and stability
•Remote monitoring.
•Speed limits for each device and max sessions controlling.

Research, documenting, implementation and productization.
Create planes of new projects
•Data analysis, budget forecasting and budget controlling
•Write manuals.
•AutoCAD 2D designer for making prototypes. (have a lot of projects)
•Integrate new updates for old services to be more doable and update manuals or its SOP
•iDevice troubleshooting and failure mode analysis.
IT technical support

Providing technical assistance for questions and problems.
•Resolving problems with networks and other computer systems.
•Diagnosing system errors and other issues.
•Following up with customers to ensure full resolution of issues.
•Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
•Running reports to analyze common complaints and problems.
•Installing or changing software to fix issues.
•Remotely accessing hardware or software for clients to make changes and fix problems.
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Network admininstrator.