Amr Khamaiseh

Conduct routine and specialized lab tests (hematology, biochemistry, urinalysis, etc.).

Perform phlebotomy for all age groups, ensuring sample quality and patient safety.

Operate and maintain lab equipment, following infection control and quality standards.

Collaborate with medical staff to support diagnosis and timely patient care.

Conducted scouting visits for MOH and RMS laboratories to evaluate hardware needs and analyze current workflows. Assisted in scouting exercises for future implementation sites and finalized scouting reports including hardware estimation, under the supervision of Lead/Manager.
Designed automated laboratory workflows based on product principles and identified project integration requirements with other systems.
Collected information from end users, established current workflows, and reviewed policies to design new projects and establish baseline practices.
Collaborated with vendors and management to establish future state processes and provided comprehensive documentation.
Attended client meetings to solicit and document requirements.
Prepared and submitted Current State Workflow Documents as part of the Define Phase.
Prepared DOWs using site data and approved configuration standards, submitting them to the Software Department through the PM.
Applied clinical knowledge to set coding systems and configure structures for data extraction.
Assisted in system functional testing as per approved lab testing scenarios, documenting results.
Executed training plans according to EHS project implementation methodology, conducting clinical and technical training sessions for clients.
Coordinated Go-live preparations, including creating Go-live checklists with PM and clients.
Provided on-job support for clients during the Go-live phase.
Supported the Service Desk in resolving service requests and incidents within predefined timelines.  Assisted in organizing and implementing new software patches, releases, and packages.
Demonstrated strong reporting and writing skills, assisting clients in application use and capturing end-user issues.
Assisted in initiating System Deficiency Reports (SDR) based on client requirements or system enhancement needs.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Investigated and resolved customer complaints to foster satisfaction.
Assisted in the implementation, training, and configuration of billing and inventory systems.
Trained end users on specific modules and features of the billing and inventory application.  Provided post-implementation support as needed.

Islamic Hospital
From February 2023 till April 2024
Position: Medical Technologist

Duties & Responsibilities:
Clinical Chemistry:

Operated various analyzers including Architect C 8000, Cobas Integra 400+, Hitachi 911/912, and Cobas C501.
Managed AVL-Electrolytes Analyzer series, Cobas b220 Blood Gas analyzer, Easylyte/Easy AND, Bilirubin meter, and Minineph (Binding site).

Hematology:

Utilized different Hematology and Coagulation Analyzers such as Cell Dyne 3500 R.
Performed hematological procedures on the fully automated STAGO Coagulation analyzer, including Direct & Indirect Coombs, Protein S assay, LA test, and DIC profile.

Others:

Practiced on various lab information systems and conducted kidney stone analysis.
Competently handled multiple laboratory instruments, addressing alarms, and validating results. Demonstrated skills in clinical application support and troubleshooting, ensuring efficient operation of laboratory systems.
Contributed to regulatory compliance by adhering to quality standards and protocols.