Sales Specialist
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Total years of experience :12 years, 3 Months
-In Sales Contact Center Department (Sales New Queue) as: received calls from our Customer to make a new ADSL subscriptions, Offers explanation and make follow up with our customer about his/ her subscription or Complain Tickets.
-In Sales Contact Center Department (Sales Management Queue) as: received calls from our Customer to handle all requested about (upgrade or downgrade his / her speed, make ADSL 2 plus test and Compensation cases).
-In Activation Department as: received calls from our Dealers and branches to activated new lines in our system, 3 months in this
-In Inbound Department (Core Queue) as: received calls from our Customer to handle all requested about (Migrate his/ her prepaid line rate plans, add or remove services, call tone and make SIM swap) 4 months in this.
-In Inbound Department (Med Queue) as: received calls from our Customer to handle all requested about (billing, migration, rate plans, services, reactivated postpaid lines). 6 months in this.