عمرو عثمان

SAP BASIS EXPERIENCE:
- Responsible for Managing Basis team consist of (7) basis consultants.
- Build SAP solutions architecture.
- SAP HANA implementation and administration
- SAP FIORI mobility implementation
- SAP solution Hardware sizing for new implementations and resizing for existing projects.
- Build Solution manager Service Desk center in SCS with Service Level Agreement and escalation methodology.

- Build service Desk team with roles assignment.
- Responsible for Solution manager implementation for all our projects.
- Responsible for Solution manager Full implementation (technical and functional) with all solution manager modules certified with ITIL.
- Deliver knowledge to basis team and build KPI system in SCS to manage technical resource efforts.
- Support with technical team for any critical issues they face.
- Responsible for building new technology and new solutions in SCS.
- Determine priority and due date /time for every task for my team.
- Responsible for technical implementation for specific projects.
- Work on IBM Cloud solutions and build SAP ERP Solutions.
- Act as project manager for SCS PCOE (Partner Center Of Expertise) recertification, as I’m responsible to manage team for sap specific product certifications, responsible to manage all technical requirement for solution manager Incident management and technical reporting needed, contact with our sap product manager to manage any missing requirements for sap audit, Assigned SCS support manager to manage our service desk and contact with all support customers. Delivered service desk knowledge to support manager and support service desk team. Follow with my project team to handle any issue they face to be ready for recertification audit.

* Solution manager 7.1 implementation :
- Three full SOLMAN 7.1 implementation for landscape ( Development, Quality, Production ).
- SOLMAN 7.1 installation and upgraded to Support package stack 12.
- SOLMAN 7.1 Setup preparation, Basic configuration.
- SOLMAN 7.1 Managed system configuration and connect the systems for landscape.
- SOLMAN 7.1 Earlywatch Alert Configuration and generate EWA for managed systems
- SOLMAN 7.1 IT Service Management (ITSM) configuration, service desk configuration.
- SOLMAN 7.1 TEST management configuration, creating test scenarios for quality systems.
- SOLMAN 7.1 Solution documentation , Project Documentation administration and management.
- SOLMAN 7.1 Technical monitoring configuration, Technical monitoring for managed systems.
- SOLMAN 7.1 Change Request Management (CHaRM) configuration for solman and managed systems.
- SOLMAN Service Level Agreement
- SOLMAN Service Order configuration and service Catalog Schema configuration and activation .
- SOLMAN 7.1 Project creation and administration for HSA project .
* (6) Implementations solution manager for customers.
- ERP ECC6 installation, post installation, upgrade support package stack.
- Administration of landscape (DEV, QAS, PRD).
- User maintenance apply authorization matrix.
- Updated all landscape with new add-ons and patches.
- Upgrade kernel and apply sap notes.
- DB2 database administration.
- Oracle database administration and deal with BRTOOLS.
- SQL server administration.
- Sybase database administration.
- Maintain backup and restore strategy to the full landscape.
- Maintain High availability landscape for production servers.
- Work with client tools and system copy for system migration.
- Work with transport system management (STMS) and administrate transport of consultant requests.
- Trace issues and finding solutions for many, handle runtime errors and work with SAP support.
- Work with variety operation systems (windows, AIX, Linux, Solaris and UNIX).
- BOBJ installation, administration, connection and integration with ERP system.
- Deal with go live and support operations for projects.
- Deliver basis training for end users.

SAP BASIS EXPERIENCE:
• Implementation Project Activities
• Designing the systems landscape
• Complete sizing process for the customer
• Installing ERP systems ( development, quality, production, ides)
• Install sap solution manager
• Install sap portal
• Install support package stack and add-on using spam and saint tools
• Upgrade support package stack SAP ECC production, solution manager
• Configure sap portal with backend systems with ldap and single sign on
• Completing the post installation activities
• Install and configure Solution Manager
• Configuring Transport Management System
• Working with advanced client tools
• Transporting requests in the system landscape
• Managing users administration
• Configure solution manager Early-watch report for production system and generate the report
• System and user tracing
• Handling the Run time errors
• Executing the user authorization matrix and supporting any further modifications
• Applying correction notes
• Designing and performing the backup strategy
• SAP systems Migration
• Work with OS( Aix, windows, Unix, Linux )
• Work with databases (DB2, Oracle, Sql-Server )
• Basis end user training for customer
• Install SAP CRM ABAP + java and configure UME for ABAP system
• SAP best practice (AT) for Baseline KSA ( ECC6 -EHP 7 ) Saudi Arabia - V2.607
- I was responsible for manage and coordinate with SAP expert consultant and project manager for the progress of sap best practice AT baseline KSA.
- I managed my consultants as team lead for that project
- Follow up with my team and fast maintain for any issue they face
- Delivered successfully AT baseline KSA best practice for SAP
- I had the experience for dealing with SAP's consultants and project managers to finalizing all test scenarios
- discovered with my team the weakness point in that release of best practice and forwarded this issues to SAP technical team to solve this issue.
- SAP publish the LOGO of the partners which participate in the acceptance test on Sap Market Place to release the new sap best practice Baseline KSA.

APPS Job Duties:
• Installation Of 11i & R12 Oracle EBS under various Operating systems (Linux, Windows, Solaris) with different structures
• Installation of EBS on RAC environments (10g, 11gR1, 11gR2).
• Upgrade Application from 11i to R12 under various paths
• Cloning manually and using Rapid clone utility
• Configuring load balancers for multi node applications
• Monitoring & Managing Concurrent managers (cmclean, stopping, starting, drop and recreate, install on different node)
• Analysis and Troubleshooting processes for any error occurrence
• Appliance of patches using Application utilities ( adpatch, adctrl)
• Convert maintenance mode for maintain purpose or patch apply
• Managing hanging or failed workers
• Compilation of Forms, Libraries, Packages.
• Compiling of invalid objects under APPS schema
• Fully aware of adadmin menus and usage
• Installation of new languages
• Consulting and Creating Service requests at Oracle Support
• Tuning Application Performance and monitoring activities 24 per 7
• Checking DB & Application connection
• Backup & Restore application files and creating scripts for startup, shutdown & Backup purposes

Database Job Duties:
• Installation of various oracle products (9i, 10gR1, 10gR2, 11gR1, 11gR2) under various O.S(Windows, Linux, Solaris) .
• Upgrade the database under various paths.
• Configuring Data guard adding standby database to a physical one .
• Cloning the database manually or using Rapid clone utility
• Duplication
• Creation and managing ASM instances and Drives
• Conversion of ASM to Non-ASM & vice versa
• Installation and Management of RAC-systems (10g, 11gR1, 11gR2)
• Conversion from RAC to Non-RAC environment.
• Applying O-patches for database and rolling back
• Backup & Restore Tasks using RMAN utility and managing Scheduled Backups
• Database Replication (10g, 11g)
• Configure enterpris manager for 10g database in cluster OS