Buiness Solutions Analyst
Deraya Insurance
Total years of experience :14 years, 7 Months
Business Solutions Analyst, Deraya Insurance, Cairo, Egypt, November 2014 - up to present
Initiates IT driven change management projects.
Formulates Organizational based IT strategy and functional strategy
Manages the support and development team of the software house to guarantee the business needs are
met on a timely manner
Supervises the corporate resources including infrastructure, IT support to optimize their operations
Monitors the full projects life cycle comprising planning, designing, execution, and monitoring for the web
site, corporate systems, Sales applications
Collaborates with different corporate divisions to analyze their requirements, define the software scope,
and validate the software design
Recommends software solutions to various business functions
Liaises with the software house to ensure their understanding of the business requirements
Tests the various delivered software according to the functional needs of the respective departments’ and
ensures meeting the necessary quality standards
Prepares the training manuals and conducts users training sessions upon completion of different projects
Evaluates different IT quotations and tenders for the web design, software, and hardware in accordance
to the business requirements
Monitors and reports the projects progress to ensure the projects run efficiently and effectively
Proactively screens the performance of the corporate solutions to ensure their reliability
Prioritizes the projects in accordance to their importance and dependability
Approves the payments associated upon the completion of each project
• Provided technological solutions and support services to various business sectors including: education,
banking, infrastructure, and ERP.
• Surveyed service quality with customers to meet and exceed their expectations.
• Followed up with vendors to provide second line support activities to customers.
• Ensured proper installation of assigned applications / hardware, required by the client.
• Tracked the reported incidents to ensure convenient support response.
• Developed working procedures to comply with the required service standard ensuring high customer
satisfaction
Assisted in the design of the course, construction of the tests, materials preparation
Advised students on a one-on-one tutoring to address and tackle course problems
Conducted weekly classes complying with the course plan
Conducted training to ITI SAP consultants for the project of Saudi electric company, second largest
project in the Middle East, for the training and support phase of the project.
• Analyzed the business needs of potential clients as part of the technical presales process.
• Assisted the sales team to accomplish their targets through pitching effective SAP technical proposals.
• Key projects:
Saudi Electric Company, January 2011 - April 2011.
• HP Trainer and local training coordinator, support phase of Plant Maintenance
• Conducted technical SAP system training sessions to an average of 25 employees to
display their roles on the SAP.
• Developed a FAQ for clarifying common user inquiries.
• Monitored the progress of the sessions to ensure adhering to the project budget,
meeting the time plan and fulfilling the promised expectations.
Handled customer hardware and software complaints regarding: Laptops, desktops and printers and
making replacement accordingly.
• Acted as a liaison between the Service center & the Customer.
• Tracked and monitored the parts delivery to insure a timely resolution for achieving customer satisfaction.
Provided staff and guests with technical assistance.
• Analyzed and resolved network related incidents.
• Backed up servers and resolved server-related issues.
• Diagnosed ACTbilling and reservation systems to maintain them in appropriate condition.
Exchange semester abroad Tools for project Management Sustainable Supply Chain B2B Marketing
very good, intercontinental hotel internship