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Amro Wageeh, Technical Support Agent

Amro Wageeh

Technical Support Agent

Stream

Location
Egypt - Cairo
Education
High school or equivalent, Medicine and Surgery
Experience
4 years, 11 Months

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Work Experience

Total years of experience :4 years, 11 Months

Technical Support Agent at Stream
  • Egypt - Cairo
  • January 2016 to September 2016

Used to respond to customers' e-mails and guide them through using our various products, follow up and ensure maximum customer satisfaction.

Agent at Vodafone International Services
  • Egypt - Cairo
  • December 2012 to May 2015

-Handle Customers and answer their questions,
-Follow up their requests and orders.
-Escalate and direct to the concerned departments if needed,
-Update customers' information and log it to our data base.

Customer Care representative at Vodafone Egypt
  • Egypt
  • July 2011 to October 2011

-Handling Customer, answering their questions and managing their accounts.

Translator, Data Entry operator, Member in post-operative Care and Media Team. at Operation Smile - Egypt (NGO)
  • Egypt - Cairo
  • October 2008 to November 2009

-Translation between doctors and patients.
-Data entry of the new admitted patients and candidates for surgery.
-Documentation of missions.

Member in Hospitality Team, Referee's Service at FIFA Under 20 World Cup-Local Organization Committee
  • Egypt - Cairo
  • August 2009 to October 2009

-Arranging Schedules.
-Co-ordination between security authorities, transportation office and Local organization committee.
-Helping referees in their errands and Translation between referees and Local assistance from Hotels, Stadiums and Security Forces.

Data Entry Operator at Ain Shams University
  • Egypt - Cairo
  • August 2008 to September 2009

Building data base for Ain Shams University new studens

Education

High school or equivalent, Medicine and Surgery
  • at Ain Shams University
  • July 2007

2007-Graduated from high School, Score: 99% Student at Ain Shams University, faculty of Medicine and Surgery.

Specialties & Skills

Data Entry
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Customer Service
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Translation
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DOCUMENTATION
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MARKETING
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TRANSLATOR
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Languages

English
Expert
Spanish
Beginner
Turkish
Beginner

Memberships

Translator& Member of Documentation team at Operation Smile-Egypt (NGO), until November 2009
  • Member
  • October 2008
in Hospitality Team, Referee's Service at FIFA under 20 World Cup, Egypt . September until October
  • Member
  • September 2012

Training and Certifications

Lectures about Medical Marketing (Training)
Training Institute:
Medical Marketign by Sanofi Aventis and Ain Shams University
Date Attended:
March 2009
Lectures about Time Managment, handeling different types of people, etc.. (Training)
Training Institute:
Success Skills Program (soft skills) Ain Shams University
Date Attended:
July 2009
Lectures about Time managment, handeling different types of people etc.. (Training)
Training Institute:
Soft Skills by FIFA under 20 world cup, Local Organization Committee
Date Attended:
September 2009
Lectures and practical sessions about first aid and emergency injuries managment (Training)
Training Institute:
Emergency and first Aid skills by Cairo Uniuversity School of Medicine
Date Attended:
July 2008