Reception Manager
Danat Qatar L.L.C
Total des années d'expérience :7 years, 7 Mois
Reports to the Property Manager
Performs client’s queries, process work orders, application and request.
Handles inquiries/ follow up complaints from customer/ clients (Phone calls/ walk-in/ email)
Respond promptly to customer/ clients inquiries. Handle and resolve customer’s complaints.
Handles customer complaints by providing first hand resolution if possible to achieve 100% customer satisfaction at all times.
Responsible for appointments and scheduling.
Responsible for external/ internal request for maintenance and job orders.
Keep tracking all incoming and outgoing communications and documents.
Preparing all petty cash transactions, receipt, sales and expenses report.
Organized all document and computer files for easy retrieval of information and confidentiality of the company.
Preparation of Empty Villa for upcoming Client/ Tenant.
Responsible of materials request and furniture pulled out to all the Villa’s
Performed general correspondence and other duties assign.
Maintain an adequate inventory of stationary supply
Review loan documentation for approved commercial credit transactions to ensure terms are consistent with those approved by the Loan Committee.
•Work with legal and other outside providers to make certain a loan is closed as approved by management, in a timely manner, and that the Banks security interest is properly perfected
•Work with other departments within the Bank to ensure new commercial credit transactions are properly boarded onto the Banks loan servicing system.
•On-going monitoring of existing commercial transaction to ensure compliance with all approved terms, conditions and applicable covenants (both financial and reporting, etc.).
•Timely, accurate and effective communication to management of any potential material risks associated with existing commercial credits in the portfolio, including a recommendation for the appropriate course of action if warranted.
•Oversee the preparation of the appropriate reports and forms used to communicate the current states of commercial credits (both performing and non-performing) to management.
•Thorough understanding of the Banks credit policy, which includes making sure that the structure of each commercial credit transaction (at the time of underwriting, and on an on-going basis) is in conformity with policy, and / or policy exceptions are noted and reported as required by policy.
••Assist management in the calculation of reserves associated with the commercial loan portfolio.
•Responsible to ensure that working loan files are current (all necessary information is present), organized (in the format required by policy), and in a presentable manner at all times.
•Responsible for contacting commercial borrowers in order to obtain necessary information.
•Responsible for contacting commercial borrowers if a payment becomes delinquent.
•Successfully be able to restructure or liquidate special mention and/or substandard commercial credits w/in an acceptable time period.
answer calls and respond to emails
•handle customer inquiries both telephonically and by email
•research required information using available resources
•manage and resolve customer complaints
•provide customers with product and service information
•enter new customer information into system
•update existing customer information
•process orders, forms and applications
•identify and escalate priority issues
•route calls to appropriate resource
•follow up customer calls where necessary
•document all call information according to standard operating procedures
•complete call logs
•produce call reports
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