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Amr Abdel Samad, IT Specialist

Amr Abdel Samad

IT Specialist·Vision Engineering Consultancy

Egypt

Bachelor's degree, Management Information Systems

Work experience

Total years of experience: 13 years, 5 months

IT Specialist

April 2016 - Present

Vision Engineering Consultancy

Cairo, Egypt

April 2016 - Present

Duties & Responsibilities:
• Installing and configuring computer hardware systems and IT software.
• Maintains system capability by testing computer components.
• Control system’s backup & recovery, Support & troubleshoot users, and manage privileges & permissions.
• Setting up new users' accounts and profiles and dealing with password issues
Identifies upgrading needs, new systems, tools and equipment. maintaining, printers, network cabling and
Analyze and perform troubleshoot on all computer systems and perform required repairs and modifications on system
• Provide support to end users relating to hardware and software, computer applications.
Company industry:
General Engineering Consultancy
Job role:
Information Technology

Technical Support Representative

December 2014 - March 2016

Xceed

Cairo, Egypt

December 2014 - March 2016

Duties & Responsibilities:
• Receive and respond to incoming calls and Solve customer’s technical complains in professional way.
• Apply standard and advanced CPE configuration.
• Troubleshooting and Supporting for ADSL & modems & network components.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

IT Sales

February 2013 - November 2014

Computer Shop

Cairo, Egypt

February 2013 - November 2014

Duties & Responsibilities:
• selling communications, IT hardware.
• Dealing with customer enquirers via phone & face to face contact.
• Answering any technical IT questions that clients may have.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Ras el-bar high institute for specific studies and computer.

August 2012

August 2012

Bachelor's degree, Management Information Systems

Egypt

Skills

Computer Maintenance
Expert
Computer Maintenance
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Customer Service
Expert
Customer Service
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Maintenance of computer hardware & software
Beginner
Maintenance of computer hardware & software
Beginner
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
sales
Beginner
sales
Beginner
Persistent but ethical approach towards winning new clients
Intermediate
Persistent but ethical approach towards winning new clients
Intermediate
it sales
Beginner
it sales
Beginner
Computer Maintenance
Expert
Computer Maintenance
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Customer Service
Expert
Customer Service
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert

Languages

Arabic

Expert

English

Intermediate

Training and Certifications

Training
COMPATIA A+
New horizon
Mar 2013
MCSA
(self-study
Jan 2015
CCNA
self-study
COMPATIA NETWORK+
New horizon
Apr 2013
Berlitz English Language for Life
berlitez
Apr 2013