Amr Abdel Samad

Duties & Responsibilities:
• Installing and configuring computer hardware systems and IT software.
• Maintains system capability by testing computer components.
• Control system’s backup & recovery, Support & troubleshoot users, and manage privileges & permissions.
• Setting up new users' accounts and profiles and dealing with password issues
Identifies upgrading needs, new systems, tools and equipment. maintaining, printers, network cabling and
Analyze and perform troubleshoot on all computer systems and perform required repairs and modifications on system
• Provide support to end users relating to hardware and software, computer applications.

Duties & Responsibilities:
• Receive and respond to incoming calls and Solve customer’s technical complains in professional way.
• Apply standard and advanced CPE configuration.
• Troubleshooting and Supporting for ADSL & modems & network components.

Duties & Responsibilities:
• selling communications, IT hardware.
• Dealing with customer enquirers via phone & face to face contact.
• Answering any technical IT questions that clients may have.