عمرو فرحات

The Regency hotel - Abraaj water factory - LoFat health food - SMT plastic factory - Alsane Schools
• Develop and implement IT infrastructure strategy aligned with business goals.
• Plan for future scalability and emerging technologies.
• Lead and manage IT professionals for infrastructure operations and support.
• Foster a collaborative work environment within the IT department.
• Oversee installation, configuration, and maintenance of servers and networks.
• Ensure system reliability, security, and performance.
• Manage LAN, WAN, and internet connectivity.
• Implement and maintain network security measures.
• Manage data center operations, including server deployment and storage.
• Optimize data center efficiency.
• Enforce security policies and procedures.
• Collaborate with cybersecurity for threat mitigation.
• Engage with vendors for hardware, software, and services.
• Negotiate contracts and monitor SLAs.
• Develop and manage IT infrastructure budget.
• Ensure cost-effectiveness in technology investments.
• Ensure IT infrastructure complies with laws and industry standards.
• Stay informed about technology regulations.
• Develop and maintain disaster recovery plans.
• Test and update business continuity plans regularly.
• Maintain documentation for configurations, processes, and procedures.
• Ensure documentation is up-to-date and accessible.
• Provide training for IT staff to enhance skills.
• Keep staff updated with industry trends.
2020 - 2023

• Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
• To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.
• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements.
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.
• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines.
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.
• Communicating with executives or the board to keep the project aligned with their goals.
• Performing quality control on the project throughout development to maintain the standards expected.
• Adjusting schedules and targets on the project as needs or financing for the project change.

• Managing help desk team for end users support.
• Distribution of Technical Support Team tickets by service desk system.
• Create a data image of computers for maintain the forecasting problem and keep all pc’s
standard.
• Managing some data center Microsoft server’s environment.
• Manage Microsoft office 365 and Exchange online migration environment and integration.
• Managing the upgrade project of data center from windows server 2008 R2 to 2016 and migrate the services.
• Gathering information from site surveys and evaluation.
• Creating the policies and procedures for helpdesk.
• Recommend different software for end users.
• Preparing the training courses for the technical support team according to business needs.
• Preparing detailed time/cost estimates.
• Requesting materials for projects and availability of materials.
• Preparing evaluations, reports and service level agreement “SLA”.

• Assisting IT manager for planning and developing IT infrastructure.
• Managing Technicians, site engineers and designing project implementation plans.
• DMS “Dealer Management System” “Autoline” system administrator and support.
• Attended meetings with suppliers and gathered information and requirements.
• Responsible for design and implementation of subsidiary CCTV and Access.
• Responsible for the upkeep, configuration, and reliable.
• Gathering information from site surveys.
• Conduct training for technicians.
• Inventory & Asset management.
• Troubleshooting servers and network issues.
• Supporting software related applications.
• Software integration.
• Support call at various branches.
• Server’s setup and configuration\manage.
• Servers & Pc updates.
• Managing and configuring PBX server and IP phones.
• Managing and configuring the outdoor wireless devices and enhance the coverage.

Maintaining soft/hardware issues for clients.
Install and implement the Honeywell BMS systems.
Linux Server Administrator.
Cisco Network Administrator
Administer the installation of the fire alarm system.
Prepare the required BOQ for the fire alarm and physical security systems.
Video Management Systems Administration.
Supervising the IT employees and handle their development in the IT field. Create a data image of computers for maintain the forecasting problem.
EQUIT project phase one of server 2003 including BMS software Upgrade.

• Maintaining Hardware/Software issues related to the company, installing soft, and hardware.
• Data entry to MS access application.
• Responsible for preparing in/Out reports. Network cabling.
• Create and manage users and groups for the active directory.
• Handling tickets and issues.