IT / Digital Transformation Consultant "part-time"
IC Group
Total years of experience :30 years, 0 Months
Contracted to align technologies with group vision “to be a VIRTUAL COMPANY; An organization that uses computer and telecommunications technologies to extend its capabilities by enabling all processes and interactions with employees and contractors located throughout the country and the world, “virtually”.
• Co-led and coordinated with the senior management Digital Transformation (DX) strategy for the whole group.
• Participated in business process analysis and produce recommended processes.
• Assessed and demonstrate benefits of IT to Real-Estate Industry.
• Worked as a key member within cross-functional teams to apply the changes.
• Led the selection, implementation of and support for the appropriate business/ IT Solutions.
• Ensured the availability of cost-effective caliber IT resources across the group.
Recruited to shape the vision of information technology for the business, developing roadmaps to position IT as a key partner in business growth, productivity, and efficiency. Drive selection, development, and implementation of cost-efficient enterprise information systems across distributed and centralized business operations. Bridge communications between business and technology teams to support planning and execution of strategic IT initiatives. Maintain key policies on information system security, disaster recovery, business continuity and IT governance. Coordinate, guide, and mentor IT personnel.
Technologies utilized: DELL Blades / EqualLogic SAN, Microsoft IaaS Azure, Office 365, Windows Server / Hyper-V 2012 R2, SQL Server 2008 R2, Exchange Server 2010 R3, Windows 7 / 8 / 8.1 /10, Manage Engine Service Desk Plus, F5, Exinda, SolarWinds NMS, Fortinet Gateway, Fortinet Analyzer, Asterisk IP Telephony / Polycom, Mobotix IP Camera, GE Facility Commander, Oracle developer 10g, Microsoft Dynamics (AX 2009, CRM 2011, AX 2012 R2 / R3), NewsPress by LayoutIntl.com
-Derived IT mission from MAC vision and objectives and structured IT Organization Structure upon into main TWO sections Infrastructure & Business Applications
-Built an IT-IS Strategy for short-medium and long time projects based on ITIL principles
-Conducted IT - SWOT analysis to drive IT Strategy in coherence with MAC Strategic Business Plan
-Drafted IT processes, policies and procedures
-Re-arranged IT home of CBA "Customized Business Applications" section - based on Oracle development tools - following SDLC "Software Development Life Cycle" stages which significantly enhanced MAC internal customers' satisfaction
-Succeeded to create the sense of urgency and emphasize management buy-in of survival business needs for ERP implementation and deployment
-Succeeded to lead the project of ERP Selection till Vendor awarding based on solution with “the BEST Practices processes” which bridge the gap between “As Is / To Be” MAC business requirements
-To insure successful ERP implementation, succeeded to engage with Int’l ERP Business Consultancy and accomplish "Plan for ERP implementation through Working-Pilot" and in progress to sign-off with one of ERP short-listed vendors (SAP or LAWSON)
-Active participation in TOT “Train Of Trainer” program and became key team player and certified trainer in MDC “MAC Development Center” - which serves both MAC staff "currently" and Egyptian community "in near future"
-Succeeded in IT teambuilding to reinforce group psychology.
-Initiate transformation the IT dept. into a Services based model, using ITIL Best Practices; started with "Service Desk Management and Incident Management".
-Succeed to orient and direct IT Infrastructure partners on MAC IT Strategy of OUTSOURCING theme and complete manageable "BO" (Build & Operate) partnership which led to qualify only TWO highly reputable infrastructure providers in the market (Orascom-Summit and Raya IT)
MAGRABI forms the largest medical care network in Middle East including hospitals & centers. It had been expanded regionally in 22 locations across GCC. My job encompasses the following:
Co lead and coordinate with the senior management IT strategy for the whole group
Participate in business process analysis and produce recommended processes
Assess and demonstrate benefits of IT to Healthcare Industry
Work as a key member within cross-functional teams to apply the changes
Lead the selection, implementation of and support for the appropriate business/ IT Solutions
Ensure the availability of cost-effective caliber IT resources across the group
Manage IT departments all-over GCC (500+ workstations)
Achievements:
Institute MITBAP “Magrabi IT Business Automation Plan” as a framework and guidelines for Business - IT alignment through which we populate and educate IT value to the organization to become part of MAGRABI’s culture
Conduct IT - SWOT analysis to drive IT Strategy based on MAGRABI’s Strategic Business Plan 2008-2010
Succeeded to lead the establishment of a base for centralized Data Center, located in Jeddah border lined with TIA-942 infrastructure standards
Succeeded to lead and implement MOI chapter “Management Of Information” of JCI “Joint Commission Int’l” as part of Healthcare accreditation process for MAGRABI Hospitals
Succeeded to develop and manage strategic partnership relationships with key strategic vendors e.g. Microsoft through signing cost-effective EA “Enterprise Agreement”
Succeeded to design, present, communicate and get executive management buy-in of IT Strategy / IT Road Map that is aligned with MAGRABI’s Strategic Business Plan 2008-2010
Succeeded to Implement SAGE Accpac, a cost-effective Int’l financial ERP, within MAGRABI corporate as a base for centralized finance consolidation all-over MAGRABI group
Systems: SAGE Accpac 500, SAGE Financial Reporter, Crystal Reports, SQL Server 2005, AS/400
INTERCOM is the ONLY Business Objects PLATINUM Partner in Egypt and IBM Premier Partner, which created need to have differentiated caliber to be accountable for whole supervision and management of BI unit affairs -core SBU "Strategic Business Unit". Reporting to Professional Services Director and directing 12 members ONLY, as we're in introduction stage of PLC, 10 seniors and juniors headed by 2 team leaders, who're ALL professionals with Business Objects (Crystal Reports, Query & Analysis, Performance Management & Data Visualization tools) and IBM (DB2 and Data Warehousing tools) as well.
Responsible for managing, overseeing and ensuring the effective delivery of all BI services within the PS (Professional Services) department.
Supervise, direct, coordinate and motivate BI staff and staff activities; establish priorities to ensure deadlines are met; conduct performance evaluations; authorize hiring and disciplinary actions in compliance with PS and HR policies.
Oversee the development of existing BI tools and enhance business/technology processes; provide direction for new development, correlating the new development with Department mission and goals; prepare implementation and contingency strategies; develop and oversee standard development methodologies (RUP framework)
Developing and maintaining BI resources architecture, defining standards and protocols for BI and Data Warehousing projects.
Assigning resources to projects and delegating tasks to team leaders to complete solution roll-outs.
Achievements:
Succeeded to set standard processes for BI department hence improving the quality of services delivery.
Succeeded to monitoring employee performance and setting motivational goals.
Provided responsive advice concerning BI issues and trends, maintained finances to minimize costs.
Systems: Business Objects XI R2, Crystal Reports, Lotus Notes version 7, IBM RUP, IBM RPM, and W2K3.
Accountable for whole supervision and management of company IT affairs. Reporting to Managing Director and directing 9 members from Business Applications, Infrastructure, IT management, SA and Technical/ Helpdesk Support in 2 territories.
• Responsible for laying IT commercial plans, identifying potential customers and leading prospect presentations. Fulfilling the mission to deploy cost effective technology standards for fully automated solutions as a member of the strategic planning process.
• Developing and maintaining enterprise systems architecture, defining standards and protocols for data exchange, software, and interconnectivity of network information systems.
• Assigning projects and delegating tasks to team leaders to complete software and hardware roll-outs and assist patrons during stabilization phases.
• Charged with staff recruitment, monitoring employee performance and setting motivational goals.
• Establishing financial control and cost control strategies to direct a budget in the capacity of EGP 1250K excluding PMS also aligning and meeting IT enterprise support contracts
• Maintaining a 24*7 operational model, executing backup and disaster recovery plans, with effective contingency measures to ensure all services availability and minimal dispruption
Achievements:
• Planned the staging of Voice/Data Communications for inter-properties using Nortel Networks which resulted in a huge decrease in telephone bills
• Pioneered the implementation of a sophisticated Property management system (PMS) from FIDELIO-OPERA, prime evaluator and supervisor of implementation
• Interpreted business requirements into IT specifications to standardize infrastrucuture platforms in procurement dept. leading to a TCO saving of 30%.
• Provided responsive advice concerning IT issues and trends, maintained finances to minimize costs.
Systems:FIDELIO-OPERA, Great Plains/ SQL Server, Data/Internet security, Network system engineering/security, W2K3, Win XP
Managed the dept with a team of 12 in 5 locations, defining projects mission statement to implement business automation strategies.
Instituted a strategy in alignment with establishment’s objectives and total supervision of IT infrastructure and all firms services from software applications, systems integrations to hardware installations.
•Instituted best practice methodologies to deploy ERP solutions (FOURTH SHIFT) with computerization of the MRP planning processes.
•Coordinated acquisition of computer hardware, software and contractual services, project managing signed agreements and overseeing vendor selection
•Accountable for forecasting annual budgets and reporting financial performance, deployed a standard costing methodology
•Rolled-out Lotus Domino groupware-Server & Notes and project managed the corporate Web-Conferencing with “IBM/Lotus Sametime” enabling extensive online communications
Achievements:
•Developed policies and emergency plans to minimize effects of security breaches, maintained high-quality service through schemes to standardize all S/W and H/W decreasing service and support calls.
•Assigned with membership roles in the ISO9000/2000 upgrade program and Gap analysis committee, Global Value Chain Information coordinator.
•Successfully deployed the most economic communication technology, Inter-sites connectivity via Frame Relay 30K EGP savings
•Headed the internet security functions contracting resources and installing Cisco PIX Firewall 515 over a 128Kbps Leased Line thus concluded effective replication cost savings 80K EGP
•Efficiently handled the Y2K transition as Program Manager. Derived “In-source” skills upgrading training program for all employees, resulting in a reduction of help desk calls by 40%.
•Enforced protective IT policies applied disaster and business recovery plans.
•Developed a reporting system encompassing most business areas instigating enhanced productivity by 30%
Orchestrated the management of daily network operations, monitoring performance of servers and net connections over diverse platforms and tailoring solutions fit with business strategies as a prime member of the computer systems review board.
• Held project management responsibilities for systems live-operations and successful roll-out, this includes complete maintenance tasks for AS/400 and Personal computers, and coordinated the installation and access of LAN and WAN services
• Employing systematic efforts for technical and administrative direction and surveillance control, coaching and supporting MIS staff, business & end-users on the implied manufacturing and Finance modules of ERP solution (MAPICS/DB).
• Analyzed and assessed physical discrepancies in hardware, software and networks, troubleshot applications and upgraded computers
Achievements:
• Built comprehensive decision supporting reports using various programming tools (RPG/400, CLP, PDM, SDA, RLU & Query/400), with special focus on Finance & Logistics.
• Spearheaded the implementation Client Access/400 for PC’s accessibility to AS/400’s applications either inside LANs or across WANs (X.25 networks)t hus communication enhancement and significant time saving.
• Worked intensively with team members to develop a comprehensive/ reliable/ secured reporting system using RPG/400 and Query/400 to comprehend various business areas scaling from operation levels till executive levels of which staff productivity was enhanced by 20%.
Key Skills Acquired:
• Project Management, Relationship and Team Building, Decision Making and Problem Solving
• Software programming, Network system engineering/security
• DB2/400, AS/400, MAPICS/DB
Distinctly managed pre and post sales activities to support all corporate projects with the manufacturing sectors within the general business unit.
• Participated in developing guidelines to tailor products and solutions awareness through active commercial development programs.
• Principal coordinator with clients to assess their business environment and propose solutions that meet their IT roadmaps.
• Administered business information systems implementation projects across different business sectors
• Involved in project implementation teams in Egypt. (Ref. GMC, GoldStar)
• Rendered professional trainings to IT departments staff on AS/400 system operations, MAPICS & DSS tools (Ref. GMC, GLAXO)
• Developed procedural guidelines for project members to follow during implementations and mediated communications with all support groups to provide accurate solutions and data fixes in a timely manner
Systems Used:
• AS/400
• DB2/400
• MAPICS/DB
• Visualizer for Top Management (OS/2)
Major: Business Administration Specialization: Information Technology
Project: (Distinction)
