Amrita Kaur

• Provide a single point of coordination for all phases of international relocation
activities on behalf of client as outlined in contractual agreement.
• Provide exemplary customer service to assignee and their family.
• Demonstrate knowledge of products and services in all interactions with
clients and assignees.
• Compile data and/or coordinate the compilation of data from internal
departments to ensure the accuracy and timeliness of client reporting.
• Research foreign country specific information to assist clients in the
development of new and existing internation policies and compensation
programs.
• Maintain and enhance relationships with internal departments and external
suppliers/partners in regards to meeting and exceeding clients needs.
• Participate in special projects as needed, including client presentations,
client/supplier training, trade conferences etc.

• Be the central point of contact for displaced foreign workers who have salary
and/ or other immediate well-being issues (e.g., food and housing issues)
• Coordinate with multiple MOM business units and stakeholders to holistically
address these workers complex issues within stipulated timelines.
• Review the progress of each case on a daily basis and determine case closure
using MOMs Customer Relationship Management (CRM) system.
• Attend and resolve customers queries and feedback at the MOM Services
Centre in a professional and effective manner.
• Assign with projects/tasks on customer service excellence, service operations
and delivery

• Perform daily video calls to Migrant Domestic Workers (MDW) to interview
them and ascertain if they have any well-being issues.
• Record cases information, complete accurately all necessary forms and
produce statistical reports.
• Handle case assignments, review case progress and determine case closures.
• Ensuring all case reports are kept up to date, as well as providing support
and guidance to migrant domestic workers.