Learning & Development Executive
AXA Insurance
مجموع سنوات الخبرة :13 years, 8 أشهر
• Training Need Analysis - Conduct and compile the yearly TNA
• Training Calendar - Publish training calendar on a monthly basis and market the courses to drive registrations
• Training Design & Delivery - Design and deliver training to managerial and non-managerial colleagues
• Training Communications - Design communication templates and posters for launching initiatives, driving registrations and sharing information
• Project Management - Lead and contribute to several projects, for example Orientation project, E-learning project, Data governance project, Mobile Application, Global e-learning Offer, etc.
• E-Learning - Design & develop e-learning modules and video courses on Storyline, publish SCORM compliant e-learning packages on LMS, review and select external e-learning modules according to the needs in the business, support AICC integration for LOMA courses
• Training policies and procedures - Design and update the training policies and procedures in a regular manner, design and maintain the SLAs internally and externally
• Process Mapping - Build learning processes and create standard operating procedures and service level agreements to support existing and new processes
• Manage Regulatory Training - Be updated about the regulations and manage the regulatory training for staff across all countries within the Gulf region
• External Training - Manage external insurance courses and certifications, for e.g., BIBF, EIBFS, LOMA, CII, AGI, etc.
• LMS and Tool Management - Responsible for managing and promoting the Cornerstone LMS (iLearn) and ensure 100% tracking of training data in the system, curriculum building and leveraging the advanced LMS functionalities, manage other tools like MindTickle, WebEx
• Reporting and Analytics - Prepare complex reports to be submitted to the management and Government authorities, track compliance training completion
• Budget Management - Manage the training budget and work with the Finance department in allocating funds
• Training Operations - Manage the LMS, registrations, training set-up and other logistics
DESIGNATION : Senior Learning Consultant
DEPARTMENT : Human Resource- Learning & Development
RESPONSIBILITY : Manage the Personal Development, Leadership, Technical, Capability Development Academy
and Corporate Compliance Courses
Learning Project Management
Team Lead - Manage a team of 8 associates
ROLE
• Effectively collaborate with HR Business partners to perform TNA and prepare training calendars, training plans
• Implement learning solutions to meet expectations of Business partners, participants and trainers
• Be responsible for the correctness of training records in the standard LMS (LSO system); as well as all relevant documentation and provide expert advice on related standards and processes
• Drive sharing best practices within the team and with partners and customers, and lead projects addressing continuous improvements on learning events related topics
• Collect and summarize feedback on learning implementation from participants, trainer, vendors, customers, management and others efficiently to continuously ensure improved quality
• Roll out Novartis compliance trainings via iLearn (SABA based LMS); test e-learning modules, and participate in any system upgrade testing
• Track compliance by monitoring completion of mandatory training modules, send timely reminders for completion and escalate any non-compliance
• Timely and accurately invoice participants to ensure flow of income
• Reporting and analytics
• E-learning modules : administering, monitoring and reporting
• Moderate virtual training sessions on Adobe Connect, mainly for Key Account Management & other Marketing and Brand Building courses
• Internally train associates/team members on Adobe Connect
• Internal process training for new joinees
• Learning project management: D&I, KAM, BBNW etc.
• Requirement gathering from customers/clients and developing appropriate solutions
• Expertise in building learning processes and SOPs
• Manage budget and logistics
• Onboarding new joinees
• Objective setting for direct reports
• Conducting career development discussions
• Work/Project allocation and work load analysis
• Coaching and Mentoring by identifying knowledge and competency gaps
• Be involved in the recruitment process
• Effort estimation and pricing
• Manage transition of work
HIGHLIGHTS
• Travelled to Basel, Switzerland for a duration of one month for the purpose of Transition
• Piloted the project of global service delivery for learning operations
• Exposure of working with Global customers
• Team Lead for a team of 8 members
COMPANY: Capgemini India Pvt. Ltd.
DURATION: August 16 2011 to May 3 2013
DESIGNATION: Learning Analyst
DEPARTMENT: Human Resource- Learning & Development
RESPONSIBILITY: Work with Learning Management and Learning Experience tools and technologies.
Perform Project Management activities
ROLE: • Maintain data integrity of the LMS - My Learning
• Publish monthly quality scores for various regions working on the LMS
• SME for LMS - MyLearning
• SME for feedback tool - Survey Gizmo
• E-learning deployment
• Work on various tool upgrade projects
• Deployment of the project on Mobile Learning and administer the Mobile Learning Platform. Working on the new app release and deployment to a new group of learners
• Functional Consulting on set up of activities; build curriculum structures - Learning Journeys for Next Generation Learning
• Project Planning for Virtual Learning on a new platform- Adobe Connect and minister the platform
• Project on deployment of Virtual Learning Environment
• Training new hires in the L&D team, assessing them and identifying learning gaps through periodical evaluation
• Delivering trainings, classroom and virtual (using Livemeeting, Adobe)
• Preparing content for in-house tool trainings
• Reporting and analytics using ZOHO
• Requirement gathering and analysis of business requirements
• Work on country migrations
• Documentation of processes
• Liaise with the Group IT team on IT issues
• Vendor and Issue Management
• Project Management Activities
• Provide global support to administrators and end-users on various Learning tools
Highlights
• Received Project Star Award for performance excellence and meaningful contribution, Q3 2012
Past Employment
DEPARTMENT : Human Resource- Learning & Development
RESPONSIBILITY : Responsible for handling the learning and development needs of the employees
of Capgemini across the world and organizing trainings for Capgemini University
ROLE : Manage various curricula which are a set of different courses and manage
registrations according to eligibility of a particular course
• Manage a tool called My Learning which is a Learning Management System
• Set up activities in MyLearning
• Manage registrations; background check of the participants
• Drive the registration process in case of low registrations
• Mark attendance for the participants
• SME for the delivery of Virtual Sessions- act as the moderator of these sessions and provide any technical assistance, if required
• Reporting
• Evaluate a particular session after it is complete; collate feedback score
• L3 Evaluation to understand the importance of courses
• Responsible for the logistical requirements of the training activities- (issuing Visa Letters to participants, allocating facilities for training at 3 centres; Chicago, Hyderabad & Les Fontaines, making dietary arrangements etc.)
• Invoice the participants according to their attendance status
• Maintain a close coordination and clear communication with the Program Managers and Content owners based in India and abroad
• Coordinate with the Marketing and Communications team to market the courses offered by Capgemini University to secure maximum number of participants
• Continuously formulate new ideas and think of improvements to make things easier for the participants so that they attend more courses offered by Capgemini University
• Involved in a number of projects on learning management
HIGHLIGHTS
• Received Project Star Award for performance excellence and meaningful contribution, Q1 2011
• Awarded for Performance Excellence in February, 2011
COMPANY: LG Electronics India Pvt Ltd
International School of Business & Media, Kolkata 2008-2010 PGPBM Specialisation: 1. Human Resource 2. Marketing 82.12%
Scottish Church College, Kolkata (Calcutta University) 2004-2007 Bachelor of Arts (English Literature) 57.75%
St. Xavier's Institution, Sodepur 2004 I.S.C 86%
St. Xavier's Institution, Sodepur 2002 I.C.S.E 73%