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Amr Khedr, Freight Supervisor

Amr Khedr

Freight Supervisor·SMSA Express

Egypt

High school or equivalent, LAW

Work experience

Total years of experience: 15 years, 4 months

Freight Supervisor

August 2020 - Present

SMSA Express

Cairo, Egypt

August 2020 - Present

• Selling all SMSA Freight products and deal with new customers.
• Manage all aspect of the Air and Ocean cargo operation & sales to include full responsibility for Export, import
• Identify opportunities for increasing sales coverage to increased yield and revenue.
• Developing transportation relationships.
• Negotiating with airlines and shipping lines for get best transit time & best rates.
• Communicating effectively with clients and responding to their requirements.
• Manage the financial procedure as per company policies.
• Responsible to manage inventory control programs.
• Manage employee activities by training and motivating them to do work.
Company industry:
Shipping
Job role:
Logistics and Transportation

Air freight section head

March 2019 - Present

(Unitrans global logistics (UTGL

Cairo, Egypt

March 2019 - Present

Manage all aspect of the air cargo operation & sales to include full responsibility for
export, import, administration, and airport related function.
Assist COO & CEO to setup proper annual cargo marketing plan.
Create a plan for development airfreight department.
Exercise effective human resource management in terms of staff selections.
Identify opportunities for increasing sales coverage to increased yield and revenue.
Developing transportation relationships.
Negotiating with airlines for get best transit time & best rates.
Communicating effectively with clients and responding to their requirements.
Manage the financial procedure as per company policies.
Manage employee activities by training and motivating them to do work.
Responsible to manage inventory control programs.
Company industry:
Shipping
Job role:
Logistics and Transportation

Export airfreight supervisor

June 2015 - March 2019

TNT Express

Cairo, Egypt

June 2015 - March 2019

Preparation of all Air import-export international Documents - to comply with International Trade-rules and regulations -including Letters of Credit and certificate of origin.
Negotiated rates with airlines, trucking companies, steamship lines.
Delivering the freight customer various locations before deadlines.
Managed Air - Imports, Exports shipments under consolidation.
Solving Customers - Vendors Problems.
Maintained Export files for record keeping compliance auditing - to achieve Company.
Processed Specialized Projects.
Providing Quotes to Customers and Airlines offices.
Scheduling shipments pickups from customer's warehouses.
Accounting (accounts payable and accounts receivable) arranging payments to vendors, invoicing clients.
Tracking and Tracing shipments to give the last update for customer.
Certified in Dangerous Goods Shipments.
Reporting to sales manager.
Company industry:
Shipping
Job role:
Logistics and Transportation

Import service senior

July 2013 - May 2013

TNT Express

Egypt

July 2013 - May 2013

Ensuring business development.
Present weekly reports to International Business Unit
Manage the financial procedure as per company policies.
Manage employee activities by training and motivating them to do work.
Responsible to manage inventory control programs.
Ensure that complete record of inventories is maintained.
Manage inventory management system.
Keep record of each and every inventory inflow and outflow.
Train the new employees regarding inventory procedures.
Keep track of employee activities relating to import and export.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Other

sales agent

January 2011 - June 2011

TNT Express

Egypt

January 2011 - June 2011

Handling cash customers face to face.
Making weekly reports and handling them to the supervisor.
Making monthly target sheet and handling it to supervisor.
After sales service, inform customer with delivery date by Call or SMS.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Agent

September 2009 - December 2010

TNT Express

Egypt

September 2009 - December 2010

Writing letters, using fax, typing & taking messages.
Making weekly reports and handling them to the supervisor.
Create and maintain partnership between customer service and external customers
Inform customers of positive news and products development in a pro-active manner
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Agent

May 2008 - August 2009

TNT Express

Egypt

May 2008 - August 2009

Answering Telephone calls within 10 Seconds
Handling cash & Accounting clients
Offering TNT service, Products
Writing letters, using fax, typing & taking messages.
Making weekly reports and handling them to the supervisor.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Clerk

March 2007 - April 2008

Customer Service telecom egypt department at Xceed Contact Center

Egypt

March 2007 - April 2008

Answering Telephone calls within 10 Seconds
Handling all customer inquiries for land line services
Handling the prepaid cards problems
Technical training for call center agent
Responsible for answering customers calls
Handling customer’s complaints
Guarantee customer’s satisfaction
Job role:
Administration

-

-

Quantum training
•Creating stellar customer relation course, learning how to improve the relation between you, your company and the Customers handling client’s claims in.
•Perfect way leaving positive impressions and insure deleting of your company.
•Existing customers and gain new customers.
•Customer interface technology course, learning how to help clients using both MY TNT program and Express Shipper program in their trading with TNT.
•Louts notes course learning how to use all louts’ notes applications.
•SA8000 Certificate.
•Dangerous goods awareness training

Xceed Training:
•Technical training for call center agent
•Responsible for answering customers calls into call center
•Offering assistance to customer whenever needed
•Handling customer’s complaints
•Guarantee customer’s satisfaction
•Filling in complaint form & giving them to the back office customer service
•Executing all of the process.
Job role:
Other

Education

Ain shams University

June 2006

June 2006

High school or equivalent, LAW

Egypt

Skills

ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
ACCOUNTS PAYABLE
Expert
ACCOUNTS PAYABLE
Expert
ACCOUNTS RECEIVABLE
Expert
ACCOUNTS RECEIVABLE
Expert
AUDITING
Expert
AUDITING
Expert
CALL CENTER
Expert
CALL CENTER
Expert
CREDIT
Expert
CREDIT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FAX
Expert
FAX
Expert
LETTERS
Expert
LETTERS
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Dangerous Goods
Egypt Air training center
Sep 2021
Basic Cargo
Egypt Air training center
Apr 2015