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تم إلغاء حظر المستخدم بنجاح
عمرو خضر, Freight Supervisor

عمرو خضر

Freight Supervisor·SMSA Express

مصر

الثانوية العامة أو ما يعادلها, LAW

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 4 أشهر

Freight Supervisor

أغسطس 2020 - حتى الآن

SMSA Express

القاهرة، مصر

أغسطس 2020 - حتى الآن

• Selling all SMSA Freight products and deal with new customers.
• Manage all aspect of the Air and Ocean cargo operation & sales to include full responsibility for Export, import
• Identify opportunities for increasing sales coverage to increased yield and revenue.
• Developing transportation relationships.
• Negotiating with airlines and shipping lines for get best transit time & best rates.
• Communicating effectively with clients and responding to their requirements.
• Manage the financial procedure as per company policies.
• Responsible to manage inventory control programs.
• Manage employee activities by training and motivating them to do work.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Air freight section head

مارس 2019 - حتى الآن

(Unitrans global logistics (UTGL

القاهرة، مصر

مارس 2019 - حتى الآن

Manage all aspect of the air cargo operation & sales to include full responsibility for
export, import, administration, and airport related function.
Assist COO & CEO to setup proper annual cargo marketing plan.
Create a plan for development airfreight department.
Exercise effective human resource management in terms of staff selections.
Identify opportunities for increasing sales coverage to increased yield and revenue.
Developing transportation relationships.
Negotiating with airlines for get best transit time & best rates.
Communicating effectively with clients and responding to their requirements.
Manage the financial procedure as per company policies.
Manage employee activities by training and motivating them to do work.
Responsible to manage inventory control programs.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Export airfreight supervisor

يونيو 2015 - مارس 2019

TNT Express

القاهرة، مصر

يونيو 2015 - مارس 2019

Preparation of all Air import-export international Documents - to comply with International Trade-rules and regulations -including Letters of Credit and certificate of origin.
Negotiated rates with airlines, trucking companies, steamship lines.
Delivering the freight customer various locations before deadlines.
Managed Air - Imports, Exports shipments under consolidation.
Solving Customers - Vendors Problems.
Maintained Export files for record keeping compliance auditing - to achieve Company.
Processed Specialized Projects.
Providing Quotes to Customers and Airlines offices.
Scheduling shipments pickups from customer's warehouses.
Accounting (accounts payable and accounts receivable) arranging payments to vendors, invoicing clients.
Tracking and Tracing shipments to give the last update for customer.
Certified in Dangerous Goods Shipments.
Reporting to sales manager.
مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Import service senior

يوليو 2013 - مايو 2013

TNT Express

مصر

يوليو 2013 - مايو 2013

Ensuring business development.
Present weekly reports to International Business Unit
Manage the financial procedure as per company policies.
Manage employee activities by training and motivating them to do work.
Responsible to manage inventory control programs.
Ensure that complete record of inventories is maintained.
Manage inventory management system.
Keep record of each and every inventory inflow and outflow.
Train the new employees regarding inventory procedures.
Keep track of employee activities relating to import and export.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
غيرذلك

sales agent

يناير 2011 - يونيو 2011

TNT Express

مصر

يناير 2011 - يونيو 2011

Handling cash customers face to face.
Making weekly reports and handling them to the supervisor.
Making monthly target sheet and handling it to supervisor.
After sales service, inform customer with delivery date by Call or SMS.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
المبيعات

Agent

سبتمبر 2009 - ديسمبر 2010

TNT Express

مصر

سبتمبر 2009 - ديسمبر 2010

Writing letters, using fax, typing & taking messages.
Making weekly reports and handling them to the supervisor.
Create and maintain partnership between customer service and external customers
Inform customers of positive news and products development in a pro-active manner
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Agent

مايو 2008 - أغسطس 2009

TNT Express

مصر

مايو 2008 - أغسطس 2009

Answering Telephone calls within 10 Seconds
Handling cash & Accounting clients
Offering TNT service, Products
Writing letters, using fax, typing & taking messages.
Making weekly reports and handling them to the supervisor.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Clerk

مارس 2007 - أبريل 2008

Customer Service telecom egypt department at Xceed Contact Center

مصر

مارس 2007 - أبريل 2008

Answering Telephone calls within 10 Seconds
Handling all customer inquiries for land line services
Handling the prepaid cards problems
Technical training for call center agent
Responsible for answering customers calls
Handling customer’s complaints
Guarantee customer’s satisfaction
الدور الوظيفي:
إدارية

-

-

Quantum training
•Creating stellar customer relation course, learning how to improve the relation between you, your company and the Customers handling client’s claims in.
•Perfect way leaving positive impressions and insure deleting of your company.
•Existing customers and gain new customers.
•Customer interface technology course, learning how to help clients using both MY TNT program and Express Shipper program in their trading with TNT.
•Louts notes course learning how to use all louts’ notes applications.
•SA8000 Certificate.
•Dangerous goods awareness training

Xceed Training:
•Technical training for call center agent
•Responsible for answering customers calls into call center
•Offering assistance to customer whenever needed
•Handling customer’s complaints
•Guarantee customer’s satisfaction
•Filling in complaint form & giving them to the back office customer service
•Executing all of the process.
الدور الوظيفي:
غيرذلك

التعليم

Ain shams University

يونيو 2006

يونيو 2006

الثانوية العامة أو ما يعادلها، LAW

مصر

Skills

ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
ACCOUNTS PAYABLE
Expert
ACCOUNTS PAYABLE
Expert
ACCOUNTS RECEIVABLE
Expert
ACCOUNTS RECEIVABLE
Expert
AUDITING
Expert
AUDITING
Expert
CALL CENTER
Expert
CALL CENTER
Expert
CREDIT
Expert
CREDIT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FAX
Expert
FAX
Expert
LETTERS
Expert
LETTERS
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
Dangerous Goods
Egypt Air training center
Sep 2021
Basic Cargo
Egypt Air training center
Apr 2015