Amr Diaa Mahgoub

Managing relationships with e& various partners providing BPO & HRO services
(Customer Experience, HR, Debt Collection/Recovery, Support Functions)

Overseeing and optimizing business relationships with e& vendors to enhance service offerings, drive success, and foster collaborations that benefit all parties involved

Managing contractual relationships with e& partners to ensure compliance to contractual terms & conditions.

Managing financial transactions related to partnerships, such as invoicing statements and billings.

Overseeing budgets planned and managing vendors from rewarding and penalty aspects.

Scan markets best practice and ensure to evolve most efficient and experienced vendors to provide services intended.

Oversee and optimize the deliveries from the VAS operation of VictoryLink

Bulk SMS, Creative Content, Quality and Business Development

Utilize mobile operator resources (Short-codes, & Bulk SMS Quota)

Act as a project manager for new VAS services

Manage in-house and external VAS subscription services

End to end invoicing and AR with clients and mobile operators

Maintain clients satisfaction

Managing and overseeing MIS & decision support teams

Manage MIS & Client invoicing

Operational reference for contract related updates

Plan operational financial and non-financial targets

Maintain COPC standards