Front Office Coordinator
JW MARRIOTT MARQUIS DUBAI
مجموع سنوات الخبرة :4 years, 8 أشهر
From November 2012 till now
JW MARRIOTT MARQUIS DUBAI
72 floors, 684 rooms, 120 suites
27 meeting rooms, 55, 488 sq ft of total meeting space
1 concierge level
Job Title Front Office Coordinator
Start Date November 2012
Job Duties and Responsibilities: * Apply for multiple functions for the hotel, banquets, events, groups, parties etc..
* Update C.I.D system on a daily basis with daily hotel activities.
* Ensure accurate balancing of C.I.D system on a daily basis.
* Deliver important messages posted in C.I.D system to concerned departments of the hotel
Hoping that my qualifications will meet the established performance standards of your company and I am looking forward to the opportunity of an interview.
AMR EMAM
Job Title Front Desk Agent
Start Date March 2010 End Date January 2012
Job Duties and Responsibilities: * Process all guest registration and all reservations according to the standard.
* Process all guest check-ins.
* Communicate all hotel information as well as local area information to guests.
* Review P.M account and control it.
* Controlling room blocking.
* Supervise the room coverage and entering guest's data.
* Reservation, cashier and reception work.
* Handling the guest complains with the responsible department.
* Supervise the team member and assure that they are acting according the standard.
* Managing of guest account and settle it.
* File guest paperwork or documentation.
* Assign room according to guest request and preferences whenever possible
Job Title Cashier At Retail Shop
Start Date January 2008
End Date August 2008
Job Duties and Responsibilities:
Handling cashier operation
Answer customers' questions, and provide information
Resolve customer complaints.
Job Title Guest service Agent (Operator)
Start Date September 2008
End Date February 2010
Job Duties and Responsibilities:
Handling Inside and Outside calls
Handling Guest complains
Handling Room Service orders
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues
Record the guest issues on the guest response sheet (Guest Ware )
Job Title Front Desk Agent
Start Date March 2010
End Date January 2012
Job Duties and Responsibilities:
Process all guest registration and all reservations according to the standard.
Process all guest check-ins.
Communicate all hotel information as well as local area information to guests.
Review P.M account and control it.
Controlling room blocking.
Supervise the room coverage and entering guest’s data.
Reservation, cashier and reception work.
Handling the guest complains with the responsible department.
Supervise the team member and assure that they are acting according the standard.
Managing of guest account and settle it.
File guest paperwork or documentation.
Assign room according to guest request and preferences whenever possible
JW MARRIOTT MARQUIS DUBAI
Job Title Front Office Coordinator
Start Date November 2012
Job Duties and Responsibilities:
Apply for multiple functions for the hotel, banquets, events, groups, parties etc..
Update C.I.D system on a daily basis with daily hotel activities.
Ensure accurate balancing of C.I.D system on a daily basis.
Deliver important messages posted in C.I.D system to concerned departments of the hotel
From January 2008 to January 2012
Renaissance Golden View beach resort
Om El Seid Hill, Sharm El Sheikh, South Sinai, Egypt. Managed by Premier includes 384 rooms, and family suites and, 04 restaurants and 04 bars 01Executive lounge.01 Snacks café .03 Conference room.
Job Title Cashier At Retail Shop
Start Date January 2008 End Date August 2008
Job Duties and Responsibilities: * Handling cashier operation
* Answer customers' questions, and provide information
* Resolve customer complaints.
Job Title Guest service Agent (Operator)
Start Date September 2008 End Date February 2010
Job Duties and Responsibilities: * Handling Inside and Outside calls
* Handling Guest complains
* Handling Room Service orders
* Dispatch appropriate personnel to satisfy guest requests and resolve guest issues
* Record the guest issues on the guest response sheet (Guest Ware)
STUDY • BSC in Hotels Management Faculty of Tourism and Hotels, Minya University. • General Grade very good • Project Grade Excellent 97% • Training courses at Renaissance Golden View Beach Resort. New Hire Training. Welcome To Marriott. Spirit to Serve. Service Excellence. Communication Skills. Delivering Quality Service. Passport to Success. Safety and Sanitation. Telephone Etiquette. How To Handle The Guest Complain. Problem Free. Stay Information security & protection training S/O/P Standard of Operation Procedures. Fire Fighting Opera System Night Auditor. Fidelio System.