Guest Service Executive
Renaissance
Total years of experience :1 years, 11 Months
Prompt and courteous delivery of all orders Bring into effect the superior
product and service expected for our guests in accordance with policies and
procedures adopted by Hotel.
maintain positive image through all areas of guest contact and through
cleanliness of guest areas..
Schedule activities for guests Assist with check-ins / check-outs of clients.
Coordinate and supervise all activities for guests.
Assist all departments in being receptive to the needs of guests.
Assist staff with language and culture.
Attend recreation activities when necessary.
Plan and conduct group and function rundown meetings.
Assist in any other duties when required by the Front Office Manager.
Assist with translations (information: guest directory; menus etc.) as required.
Provide feedback from Guests to Front Office Manager for action.
Plan and coordinate the provision of friendly, efficient services to guests.
Schedule activities for guests.
Plan and coordinate all promotional activities targeting clients.
Trace relevant statistics about clientele.
Coordinate and supervise all activities for guests.
Assist with check-ins / check-outs of clients.
Greet Guests upon arrival.
Assist guests with airline bookings and reconfirmations.
Assist all departments in being receptive to the needs of guests.
Assist staff with language and culture.
Plan and conduct group and function rundown meetings.
Assist in any other duties when required by the Front Office Manager.
Assist with translations (information: guest directory; menus etc.) as required.
Provide feedback from Guests to Front Office Manager for action.
-Creating slogan, radio and TV ads.
-Creating media plan and insure sponsors for their campaign.