Assistant Manager, Compliance, KYC,CDD, Business Support
Emirates NBD
مجموع سنوات الخبرة :22 years, 10 أشهر
- Support CDD "Customer Due Diligence" and "Group Compliance" teams to know the customers and analyze the companies constitutive documents accordingly.
- To provide administrative support for the Corporate Services and Business Development Teams and to provide an initial and ongoing contact point for customers, staff and external agencies’ inquiries and referrals.
- Responsible for dealing with a wide range of telephone inquiries and
correspondence - working on own initiative to take action as appropriate and
referring issues to the Corporate Services, Operations Management, IT and Systems Development Team where necessary.
- Provide a high-quality administrative support service as required to Group Compliance and CDD "Customer Due Diligence" across the bank.
- Support the entire corporate teams for all types of account opening and review the constitutive documents of all types of companies and assist to open the account and get the facilities.
- Support the corporate business and ensure compliance with ENBD Group Compliance policy at all times.
- To take responsibility for managing, monitoring and reducing risk between the corporate units and other related units " CDD, Compliance, and Operations Center".
- Maximise customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers needs.
- Develop relationships with business customers through outreach activities.
- Increase customer satisfaction through liaising with other teams to deliver product and service solutions that meet the needs of the customer.
- Identify service improvement initiatives to improve service quality and enhance the Banks image.
Assistant Manager, Compliance Corporate, CDD, KYC, PEPs, Payments and STR, Central Bank regulatory .. Pls refer to my CV
Handling and following all related processing of Payments, Account Opening & Maintenance, and Clearing/PDC.
Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
Overseeing direct communications with customers through the CRM.
Ensure the customer acquisition, re-engagement, and retention strategies.
Document problems and activity and solution for each case.
Identify high priority customer issues and escalate to appropriate team members, including management.
Responsible for managing the Operation Center CRM ensuring the entire team can resolve the most of SR’s and customer issues within a proper TAT.
Investigate all Operations related issues via CRM System and OPC Generic Mail Boxes.
Expert Analyst in ENBD CRM system and able to analyze and retrieve all types of CRM MIS reports for both, Branches and OPC department.
Create and edit CRM Dashboards.
Create and edit CRM forms and Workflows.
Perform in-depth analysis of CRM user issues to determine causes and solutions.
Assigned responsibility for sourcing and formalizing all types of Operations Transactions Internally across OPC (Operation Processing Center and Branches) and externally with International Financial Institutions.
Planning and implementing a strategy for the entire team, train them and ensure to implement cross skilling & training between the team members and supervising all the operations activities.
Defining and implement process planning in order to handle banking corporate relations and minimizing the escalation and processing TAT for Telegraphic transfers, Account Opening, and Account Maintenance.
Develop and sustain all relations with the internal stakeholders (Branches and Business Units) in line with the Internal regulations and the bank requirements.
Handling the complicated cases and the customer complains that related to Payments, ARC (Account Relationship Center and Clearing) which received through Social Media, Call Center and BRs. Analyze the complaint and provide a proper solution within the TAT in order to resolve the issue as well and satisfy the end customer.
Provide helpdesk services to our internal clients.
Provide the MIS reports on a daily basis of the total volume processed by the department.
Assisting the branches and business units in cases of urgent and pending salaries / TT’s / Account Opening especially for Priority/Private Customers.
Resolve large corporate customer’s issues and close the day with no pending enquires.
Monitor the staff; distribute the work to them on daily basis. Evaluate them monthly and Yearly and provide the final appraisal report to HR.
Ensure to prepare and update visual display board and manager’s board on a daily basis, to be an easy look to the daily huddle, visual management, and staff productivity.
Manage and progress client support emails and calls.
Conducting huddles on a regular basis to resolve intra-department issues.
Attending the meetings between OPC and other various units across the bank.
Responsible for ensuring continuous improvement of operations products processes and required documentation to improve customer experience
Accomplishments:
Successfully provided an idea for reconciliation payments between ENBD and other correspondent banks which handle Direct Remit Transfers in coordinating with ENBD.
Successfully suggested to create a new accounting entries for all Utility Failure Payments which related to EI (Emirates Islamic Bank) and this helped to reduce the processing TAT and reverse the funds to the customers In less time than ever before.
Planning and ensure to move an existing activity from Payments to ARC department since the same related to ARC and was getting the process in Payments. The implementation was done after Risk approval.
Found and closed a processing transfer gap in Bank Net system for Telegraphic Transfer, t
Handling all foreign currencies exchange.
Ensure to obtain and review all FCY and compliance documents for all outward and inward transfers.
Executed all foreign exchange and money market operations.
Responsible for dealing with foreign exchange and squaring the foreign currency position on a daily basis with the treasury.
Monitored and approved all trade reports to the Head Office.
Handling the related issues with other exchange houses.
Supervised all customer services operations including open accounts, National Bonds Deposits, etc.
Responsible for Report and arrange Foreign exchange transactions with the Treasury Department.
Handling international remittances.
Handling TT’s and DD’s.
Western Union services send and receive MTCN.
Credit Card Payment, Cash advance, Cash Passport.
Accounts opening for clients with the correspondents’ banks network considering the AML Issues and verify all require documents.
Dealing with all types of the customers face to face.
Deal and calculate all types of foreign currencies.
Manage the staff duties and help them to handle their work properly
Accomplishments:
Commended by the management for providing active support in establishing the Learning & Development Center and design a proper plan to train the new employees and explain the organization culture.
Monitoring, training and supervising the branch level Cashiers.
Dealing with local, GCC and foreign currencies accurately.
Aware of credit cards transactions, authorization and willing to prepare the daily reports.
Deal with customers in a good manner.
Customer service inside the branch.
Handling customer complaints and escalate it to the proper channels for action.
Able to make the daily sale reports for both credit cards and cash for all branch and to be deposited to the bank on daily basis.
Selling the life insurance programs for individuals.
Increasing the company portfolio by adding new companies to the health.
Insurance programs assigned by the company.
Achieving the monthly sales target by adding a new customers to the portfolio.
Tax officer (auditing, and accounting).
Preparing trial balance, P/L and balance sheet.
Dealing with the clients and visit their offices in order to review all financial transactions.
Dealing with permanent and temporary vendors.
Issuing Cheques and passing the daily receipts on the system.
Collecting the medical insurance Cheques from the hotels and tourists villages in contract with Al Salam Hospital.
Dealing, handling and communicate to the insurance companies across the globe.
Seminars organizer
Held meetings with the VIPs in order to publish in the cultural column of Al Ra’ay Journal
Postgraduate – Higher Diploma – in “ Strategic Leadership Management”, PEARSON Institute, UK-London. The Diploma includes 9 specialized modules in multiple disciplines such as (HR, Supply Chain, Change Management, Organizational Culture, Strategic Quality Management, Strategic Marketing Management, Creative & Innovative Management, etc. A major Module specializes in “Strategic Management” from Wolverhampton University- UK. A major Module specializes in “Finance & Accounting” from Wolverhampton University- UK. CASE STUDY IS BMW & Audi. Analyze their Annual Report for 2013 & 2014, provide the 6 major Financial Ratios for both companies with the interpretation for each Ratio. Discuss the Source of Funds for each organization. Currently, doing MBA in “Strategic Change Management” in Wolverhampton University – UK, Will submit my dissertation in April 201
Postgraduate - Higher Diploma - in “ Strategic Leadership Management”, PEARSON Institute, UK-London. The Diploma includes 9 specialized modules in multiple disciplines such as (HR, Supply Chain, Change Management, Organizational Culture, Strategic Quality Management, Strategic Marketing Management, Creative & Innovative Management, etc.
BACHLOR OF COMMERCE GENERAL RESULT : GOOD