Chief Operating Officer
Nagwa Boutique & Café
مجموع سنوات الخبرة :14 years, 3 أشهر
As a new platform for foodgifting in the Riyadh market, Nagwa Boutique App gives me the opportunity to support the CEO in leading the project from scratch, including office renting, team hiring, managing integration processes, putting in place a strong supply chain, and logistics operations. taking part in the creation of products and suppliers' resources.
Key Responsibilities and Achievements:
- Created and carried out go-to-market strategies while guaranteeing a successful platform launch.
- Led the platform's external cooperation (with suppliers and partners).
- Interacted with other central and local teams to explain the forecasted projects and get support.
- Directed the development and implementation of e-commerce operation plans to achieve goals.
- Enhanced process efficiency by 2% as a result of successfully applying efficient value stream mapping.
- Recommended financial actions and contributed to 7% greater savings.
- Designed standard operating procedures (SOP) to implement policies that promote the company's culture and vision.
I gained incredible e-commerce expertise working with Floward, one of the top companies in the GCC and Middle East. I used my retail and e-commerce experience to manage product categories, influencers, and pricing, and delivered a significant amount of daily transactions while providing excellent client satisfaction on their most important occasions, such as Valentine's Day and Mother's Day.
Key responsibilities and Achievements:
- Delivered the company's overall operations and logistics strategy to maximize process efficiency.
- Led a team of four team leaders across the operations department.
- Ensured that a high level of management of supply, demand, purchase, warehouse, and scheduling of relevant operational activities were applied as per policies.
- Ensured sales targets and company profit/loss KPIs were exceeded.
- Increased productivity by 6% and reduced turnover by 25% by implementing effective scheduling.
- Sales numbers rose by 50% over 6 months as a result of improved the platform product promotion and enhance operational process efficiency.
Al Abdulkarim Fashion Company enables me to develop my project management abilities in the retail industry while coordinating with contractors, adhering to store opening schedules, and conducting final inspections. Taking part in the decision to shut down underperforming businesses while managing a renovation schedule for the brands with strong performance.
Key Responsibilities and Achievements:
- Managed a group of five area managers and provided support to over 26 outlets in the region to achieve sales goals.
- Managed ongoing day-to-day business operations.
- Opened new locations outside of Saudi Arabia, which increased yearly revenue by 30%.
- Worked with the marketing division to develop 5 new cross-platform campaigns that raised annual revenue by 20%
Working with BOGGI MILANO and MASSIMO DUTTI allows me to build a successful track record in boosting sales, leading teams, and guaranteeing top-notch customer care. In order to achieve this, I used critical competencies necessary in a fast-paced retail industry, such as strong leadership and the ability to successfully manage and inspire teams to meet sales targets and increase customer satisfaction. Business savvy: a thorough knowledge of financial management, including forecasting, budgeting, and inventory control. Ability to quickly adjust to changes in the retail sector. Constantly searching for methods to enhance shop operations and boost productivity.
Key responsibilities and Achievements:
- Managed all store-related operations, sales performance, brand management, and store P&L.
- Built a robust client database and sustained a strong relationship with them in addition to dealing with elite VIP families in Bahrain, Saudi Arabia.
- Star award for best store P&L
- Star award exceptional customer service.
At Majid Al Futtaim Fashion, where I first started my retail managerial career, I had the opportunity to oversee the store performance of JUICY COUTURE and JANE NORMAN in terms of sales targets, inventory, store transfers, staff appraisal, and merchandising. Delivering outstanding performance goals and mystery-shopper results.