Amro Ahmed

Customer Delivery Manager - MSSP at Ooredoo

• Qatar - Doha
• My current job since October 2018

Manage overall customer onboarding process and ensure a seamless experience for all Ooredoo new customers.
Deliver large complex orders for Business customers either independently or as part of a Program, to time, cost and quality criteria.
Act as a SPOC with overall accountability for ensuring order fulfilment as per the committed timelines.
Communicate with customers to report on order fulfilment and involve relevant customer technical contacts and vendors as required.
Co-ordinate with internal and external service providers to track and ensure progress on order fulfilment.
Ensure that plans are managed effectively, risk assessments carried out and appropriate corrective actions proactively managed.
Ensure that commercial and technical issues are proactively identified and effectively managed.
Administration of documentation and maintain up-to-date data in Ooredoo’s systems to ensure accurate and timely handover of information to internal and external delivery teams, customers and final handover to Service Assurance.
Work towards key delivery business metrics (KPIs) and targets.
Pro-actively develop and improve validation checks per service and the delivery process in general, supporting systems automation and process improvement projects.
Develop local processes and contribute to the development of company-wide processes.