IT Services Manager / DB&App Manager Egypt/Iraq
Abudawood
Total years of experience :21 years, 2 Months
● Group Senior Business analyst / Egypt systems manager 2017
● IT Services Support Manager 2013-2016
● Egypt and Iraq Applications and DB Manager 2010-2012
● Senior System Administrator “2006-2010”
Abudawood-Egypt (Abudawood Distribution "P&G", Abudawood Food & Beverage “Pepsi Co. & Americana”, Abudawood Supply J&J, Energizer) Retail Distributor
Working in Abudawood Providing IT and project management professional services cross Abudawood Egypt 3 companies/ 7 operations, Leading Abudawood IT teams & Back Office engineers for supporting 600+ users located on over than +30 sites cross Egypt in addition to leading major business / projects.
Main responsibilities
o Rewards:
● Rewarded on FY18/19 Year End meeting for an Outstanding and committed performance.
● Rewarded on FY16/17 Year End meeting for an Outstanding and committed performance.
● FY14/15 Year End meeting for an outstanding performance.
● Rewarded on FY11/12 Year End meeting for an Outstanding Performer & outstanding commitments.
● Rewarded on 09/10 Yearly End Meeting as a one of best achiever Customer Orientation
● Rewarded on 08/09 Yearly End Meeting as a one of “Outstanding Performers & Initiatives makers
o Major Achievements
● Sales Mobility solution, Tread marketing & Business Intiliegent module lead to change Iraq operations ERP system. (Feb19 - Oct-2019)
● Lead starting up / implementing and kick off Abudawood new Retail / ERP systems and IT Major business projects in Egypt & Iraq.
● Key player on change Abudawood ERP/Mobility solution (Master date, Sales and trade support modules lead) (2017- 2018)
● Implement Milkana ERP system (May-2017)
● Implement AMC Etisalat ERP system (Jan-2017)
● Implement Etisalat ERP system (Jan-15)
● Implement Americana Dairy ERP system (Jan-14)
● Implement new Abudawood Americana ERP” Jun-13.
● Project management: Implement GPS tracking system over 230 vehicles. 2013
● Implement Abudawood Supply ERP system 2012.
● Lead Iraq and Egypt IT teams for changing and migrate/integrate Iraq business application system “18 Months project”. (2009-2010)
● Lead changing Abudawood distribution business model from commissioner to Markup price business model providing business continuity plan BCP 2008
● Lead Setup Abudawood Food and Beverage ERP System (Pepsi Operation)2008
● Lead setup Abudawood Supply operation ERP (J&J Operation) 2007
● Lead Setup Abudawood-Distribution Company ERP System (P&G Operation) & Leading kickoff using hand held point of sale 2006.
Business Part
● IT / Business Projects management planning to achieve projects goals within defined major milestones, performing corrective actions to insure projects delivery
● Participate on yearly operations assessment, preparing IT yearly action plan with MGM & team cascade yearly projects to IT team & Leading IT team to set and deliver IT yearly Action Plan, within agreed quality measures, and budget.
● BCP “Business Continuity Plan coordinator based on P&G standards.
● Managing procurements for IT budget “CapEx/Opex”,
● Manage IT HW/SW inventory.
coaching/mentoring to the IT team
● Quarterly IT team evaluating & provide feedback on their performance.
● Monitor day to day work and SLA and provide periodic status to the IT Regional Manager.
● Follow up on team members and Lead IT teams for preparing their yearly IDPs “Individual development plan”.
● Implement necessary systems upgrades and insure no impact on operations uptime.
● Increase IT team & organization knowledge and know how in co. with CLD “Corporate Learning and Development”
● Responsible for new systems and setup new operations.
Technical Part
● Responsible on Abudawood Applications Servers and Database Servers based on MS SQL 2008 & 2012 "Administering, Backup operations maintenance, Site to site Live Replicatio..etc.
Information center Administrator
EEPC "Egyptian Export Promotion Center"
o Achievements
• Install, configure, integrate and test network (LAN / WAN) and software.
• Configure and troubleshoot MS servers (Operating Systems, & ISA).
• Fully responsible for EEPC Tenders
• Communicate with external parts for arranging new technical plans for EEPC
• Starting up EEPC Information Center
• Technical Arranging with Ministry of Trade and Industry.
March 2006- September 2006
o Responsibilities:
• Manage Hertz Egypt Data Base
• Manage the C.S.R.'s in the technical side.
• Trainer for the new employees and new C.S.R.'s
• Configure and Administer Hertz Egypt Windows 2000 Network "Including Network Infrastructure, Windows 2000 Active Directory, Designing and implementing GPO's"
• Configure and Administer ISA Servers 2000.
• Secure the network through Norton corporation edition.
• Administer Hertz Egypt data base "Based on Sybase".
• Communicate Hertz Egypt branches through Vodafone SIM cards.
• Workstations maintenance.
• Helpdesk and MS office package support.
• Phone support for all Hertz Egypt branches.
• Backup Operations.
Dec 2004 - March 2006
• Design, Configure, Administer and Troubleshoot Windows 2000 and Windows 2003 Networks.
• Configuring VPN and Remote Connections.
• Configure and Administer ISA Servers 2000
• Administer Microsoft Exchange Servers 2000 Enterprise
• Secure the network through "Norton and MacAfee" corporation editions
• Network Documentation and Network drawing "VISIO"
• Cabling
o Work stations maintenance.
o Helpdesk
o Design offers and design offers Animations “ Extra job”
• Designing, Configuring, Implementing and Troubleshooting Windows 2000 network.
• Helpdesk and MS office support.
• Backup operations.
•Arranging training sessions, reviewing and reporting on business plan development meeting clients, administering examinations and performing general administrative work.
