Customer Relationship Manager
Nib International Bank
Total years of experience :9 years, 7 Months
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Meeting with managers in the organization to plan strategically. Obtain new retail clients through developing professional relationships based on trust, empathy, credibility and ethical conduct.
Discovery the international institutions, NGOS & Embassy to established partnership. Oversees the existing key customers and if they have any difficulty handled on behalf of the Bank.
• Handled all recruiting, hiring and training of new staff in providing excellent customer service, speedy order taking, food/beverage delivery, and creating a positive atmosphere for guests.
• Monitors present and future trends, practices and systems in the hotel industry to determine.
• Participate in development of recognition programs for staff, advertising and promotional programs and campaigns to increase market awareness and penetration.
• Utilizes leadership skills and motivation to maximize employee productivity and satisfaction.
• Manage annual store budgets with minimal expense overages.
• Controls and analyzes departmental costs ongoing basis, takes action to control negative deviation.
• Provide upscale guest service experiences.
• Marketing segment & strategy
• Sales call for corporate company and organization
• Implemented daily employee shift meetings which improved team morale and team work.
• Successfully reduced turnover by instituting additional employment engagement practice.
• Converting potential client and dealing to cooperate agreement.
• Challenges employees to achieve optimum yield management to maximize revenue and control cost.
• Training and development for all department
• Yearly budgeting and implementation
• Developing Brand standard and implementing according to the guideline.
I have been working as Guest Service Agent up to Front Office Manager, Radisson
Blu, Addis Ababa, November0 1, 20 14 - March 15, 2022
• Provide efficient, prompt, courteous, trouble free and proactive service to guests; hence maximize revenue and guest satisfaction.
• Oversee all guest service operation, including front office, concierge, guest relation, transportation service to ensure quality and guest satisfaction.
• Converting potential client and individual guests.
• Develops, Implements and evaluates the hotels marketing plan general business plan, departmental budget and objectives programmed to ensure optimum guest satisfaction,
• Monitors present and future trends, practices and systems in the hotel industry to determine.
• Develops package plans together with Director of Sales, Food and Beverage manager, GM and Revenue manager.
• Utilizes leadership skills and motivation to maximize employee productivity and satisfaction.
• Controls and analyzes departmental costs ongoing basis, takes action to control negative deviation.
• Handling any credit card issue.
• Follow up personal hygiene and grooming for the entire team.
• Participate in development of recognition programs for staff, advertising and promotional programs and campaigns to increase market awareness and penetration.
• Challenges employees to achieve optimum yield management to maximize revenue and control cost.
• Provide upscale guest service experiences for clients through their stay.
• Oversee check-in and check- out procedures, including reservations and financial transactions.
• Coordinate and mange communication between guests, staff and follow up to ensure we resolve customers concerns.
• Customers complaints and escalate to assistant General Manager Operation when needed.
• Leading EMM the Radisson concept.
• Leading review pro, this is the online survey program