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amsha zahid, Operations & Business Manager

amsha zahid

Operations & Business Manager·Al Muhallebi

Kuwait

Bachelor's degree, BBA

Work experience

Total years of experience: 5 years, 5 months

Operations & Business Manager

May 2023 - Present

Al Muhallebi

Al Ahmadi, Kuwait •Hybrid

May 2023 - Present

(Promoted from Senior HR & Admin Manager based on demonstrated leadership and operational impact)
Planned and executed business strategies to drive company growth and operational performance.
Managed HR functions including recruitment, payroll, performance evaluations, and KPI-based
workforce coordination.
Oversaw logistics, production, warehouse inventory, procurement, and vendor contract management.
Supervised customer service operations and maintained strong client and stakeholder relationships.
Coordinated marketing campaigns and cross-departmental communications to improve workflow
efficiency.
Monitored and reported operational targets, results, and improvement opportunities.
Company industry:
Retail & Wholesale
Job role:
Management

Business manager

January 2025 - November 2025

Strike A Pose & Snackery

Sharq, Kuwait

January 2025 - November 2025

Managed daily operations to ensure efficiency and service quality
Oversaw logistics, supply chain, inventory, dispatch, and fleet operations
Managed Finance, HR, finance, IT, and sales teams
Led operations teams and monitored performance KPIs
Coordinated vendors and cross-functional departments
Supervised operational performance and improvement initiatives to management
Company industry:
Events Management
Job role:
Management

Sr.Administrative & Human Resources Manager

April 2022 - May 2023

Al Muhallebi Khaleejiya

Al Fahahil, Kuwait •Hybrid

April 2022 - May 2023

(Promoted internally from Executive Secretary role within the same organization)
Managed daily office operations and provided executive secretarial support to senior management
Oversaw full-cycle recruitment, onboarding, employee records management, and exit procedures
Administered attendance, leave tracking, payroll coordination, and employee benefits
Developed and implemented HR policies, procedures, and labor law compliance standards
Handled employee relations, performance evaluations, disciplinary processes, and training programs
Coordinated with government liaison officers for all legal and official administrative transactions
Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Aviation Security Officer

January 2021 - April 2022

Kuwait Airways

Al Farawaniyah, Kuwait

January 2021 - April 2022

Implemented defined security processes in line with company policies.
Stayed updated on international security standards and best practices.
Developed technical, operational, and leadership capabilities.
Gained knowledge in crisis management and risk assessment.
Company industry:
Airlines
Job role:
Quality Control

Education

Bharathiar University

September 2022

September 2022

Bachelor's degree, BBA

Kuwait

GPA (percentage): 80%

GPA (percentage): 80%

View attachment

City institute

June 2020

June 2020

Diploma, Aviation And Technology

Kuwait

GPA (rating): Excellent

GPA (rating): Excellent

English for Travel and Hospitality | Introduction to Airline Industry | Introduction To Hotels and Hospitality Management| Customer Service Excellence| Passenger| Handling Skills | Airport Operations| Cabin Safety| Travel Agent's Operations Effective Sales and Marketing Strategies in Travel Industry.
View attachment

City institute

June 2020

June 2020

Diploma, Aviation And Technology

Kuwait

GPA (rating): Excellent

GPA (rating): Excellent

IATA Global Distribution Systems Fares and Ticketing GALILEO
View attachment

Indian community school

March 2018

March 2018

High school or equivalent, Commerce

Kuwait

GPA (percentage): 70%

GPA (percentage): 70%

View attachment

Skills

Marketing
Expert
Marketing
Expert
Operation
Expert
Operation
Expert
Human Resources
Expert
Human Resources
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Operation
Intermediate
Operation
Intermediate
Management
Expert
Management
Expert
Communication
Expert
Communication
Expert
Training
Intermediate
Training
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Secretarial
Expert
Secretarial
Expert
Microsoft (Excel/Powerpoint/Word)
Intermediate
Microsoft (Excel/Powerpoint/Word)
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Administration
Expert
Administration
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Social media marketing
Intermediate
Social media marketing
Intermediate
Data entry
Intermediate
Data entry
Intermediate
Customer service
Intermediate
Customer service
Intermediate
Advertising
Intermediate
Advertising
Intermediate
Employee Relations
Intermediate
Employee Relations
Intermediate
Training and coaching
Intermediate
Training and coaching
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Planning
Intermediate
Planning
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Microsoft Word
Intermediate
Microsoft Word
Intermediate
Sales
Intermediate
Sales
Intermediate
Mail
Intermediate
Mail
Intermediate
Digital Marketing
Intermediate
Digital Marketing
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
FINANCIAL PLANNING
Intermediate
FINANCIAL PLANNING
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate

Languages

Arabic
Expert
English
Expert
Hindi
Expert
Punjabi
Expert
Urdu
Expert

Training and Certifications

Certifications
Distribution Systems Fares and Ticketing GALILEO
Appreciation certificate
Avsec security and screening officer
Appreciation certificate
Al Muhailbi
Apr 2023
Experience certificate
Strike A Pose
Jan 2025
Avsec security and screening officer

Hobbies

  • Leadership development and continuous learning.
    Achieved dual academic qualifications while working full-time, demonstrating strong discipline, time management, and commitment to personal and professional growth.