amsheer karat

• Visit customer site locations and assess infrastructure to develop
custom monitoring solutions
• Monitored network performance and uptime and responded
quickly to incidents.
• Maintained and upgraded network hardware
• Updated policy procedure and troubleshooting guidelines
• Supervising for Office setup and Shifting
• Participating as IT Engineer for the Katara Events.
• Install, upgrade, support, and troubleshoot Windows 10 and 11,
Microsoft Office 2016 & Office365, and any other authorized
desktop applications.
• Providing technical support across the company (Remote/Call
support).
• Managing and updating the IT inventory of around 450
employees.
• Troubleshoot system and network problems, diagnosing and
solving hardware or software faults.
• Configuring, Providing, Troubleshooting, Diagnosing, and Solving
all types of Printers and Scanners.
• Configuring, Providing, Troubleshooting, and Solving new PC and
Laptops for employees.
• Installing and configuring Symantec Endpoint Antivirus
• Configuring email IDs for newcomers to the company.
• Arranging Video conferences with Projectors for different
locations

• Troubleshoot system and network problems, diagnosing and
solving hardware or software faults.
• Providing technical support across the company (Remote/Call
support)
• Supervising for Office setup and Shifting
• Install new software releases and system upgrades, Evaluate,
and install patches, Resolve software-related problems
• Resolving the connectivity issues related to VPN of end users.
• Handling end users system Hardware issues and application
related issues and route to the vendor on the requirement
• Monitoring end users security violations and seizing system
based on security violation incident priority and releasing the
same with proper approval.
• Arranging Video conferences with Projectors for different
locations
• Managing and updating the IT Inventory for around 250
employees
• Follow diagrams and written instructions to repair a fault or set
up a system.
• Support the roll-out of new application
• Repairing and replacing equipment/parts as necessary.