Ahmed Shaheen

Founded and developed .EXEE, a customizable digital workforce solution designed to automate repetitive tasks such as data entry, data migration, and back-office operations.

Built the platform using open-source scripting language and RPA principles to replicate human interactions with the computer’s keyboard and mouse, improving efficiency and accuracy.

Implemented .EXEE successfully across multiple organizations, achieving
measurable reductions in processing time and human workload.

Designed automation frameworks adaptable to client-specific workflows,
supporting scalability and custom deployment.

Promoted digital transformation by helping companies integrate automation
tools to streamline operations and reduce manual effort.

Designed, implemented, and currently manages the IT infrastructure for KSH headquarters and three branch schools, ensuring reliable connectivity, data security, and system availability.

Led the deployment of a new data center and upgraded network infrastructure, improving system stability and performance across all locations.

Administer and maintain Windows servers, user accounts, and domain environments, supporting more than 300 users across departments.

Provide technical support and troubleshooting for hardware, software, and network systems, ensuring minimal downtime and efficient operations.

Contributed to process automation initiatives, integrating tools such as RPA to streamline internal workflows and data handling.

Implemented and supported Medas Hospital Information System (HIS), serving as the primary specialist and point of contact for troubleshooting, configuration, and end-user consultation.

Delivered user training sessions and documentation to enhance staff efficiency and ensure proper system utilization across departments.

Successfully implemented Ameyo call center software, establishing an in-house call center department to improve patient communication and service
management.

Managed and supported multiple organizational applications, including Time Attendance systems, Digital Signage, FSHN website CMS, and Microsoft 365 SharePoint.

Implemented and supported SIH Hospital Information System (HIS) applications, acting as the primary specialist for troubleshooting, configuration,
and end-user consultation.

Maintained and supported all HIS modules, including Outpatient, Clinics, Admission, Billing, Reporting, and Orders, ensuring system reliability and accurate data management.

Managed integration of applications within the HIS suite (FMIS, HMIS, MRM) and interfaces to laboratory medical devices (MDI) for seamless operations.

Managed patient scheduling, cancellations, and emergency calls while ensuring accurate data entry into ERP and hospital systems.

Verified insurance details, prepared billing forms, and maintained administrative records with provided professional customer service, effectively communicating with patients and staff to support operational needs.