Amy Bozkurt

• Negotiated renewal contracts and consistently exceeded KPIs in a competitive sales environment.
• Managed a portfolio of business customers with a focus on customer care, contract renewals, and
upselling additional products.
• Built long-term relationships by understanding client needs and providing tailored solutions to
maximize satisfaction and loyalty.
• Supported new starters with training on effective upselling and renewal techniques.

• Worked closely with customers to resolve complex issues with empathy and professionalism, ensuring
satisfaction and building long-term loyalty.
• Built strong relationships with a diverse customer base by actively listening, understanding needs, and
providing effective solutions.
• Consistently received positive feedback from customers and recognition from management for
delivering high service standards.

• Assisted a wide range of customers with purchases, online orders and complaints.
• Proved attentive service in fitting rooms and shop floor, ensuring a safe and positive one.
• Resolved customer queries and complaints calmly, turning negative experiences into positive outcomes.

• Delivered customer service at the tills, processing purchases, exchanges, and returns accurately and
efficiently. Trusted with responsibility for handling cash and card transactions in a fast-paced
environment.
• Worked collaboratively with colleagues to ensure the smooth running of the store, managing large
queues and maintaining a welcoming atmosphere.
• Balanced speed and accuracy during peak trading periods, remaining calm and professional under
pressure.