Cabin Crew
Emirates
Total years of experience :6 years, 8 Months
March 2012 - Present (Dubai) Emirates Airline Cabin Crew
• All aspects of security and safety inflight.
• Ensure consistent customer service to a high standard throughout.
• Work effectively as part of a team and communicate efficiently.
• All aspects of First Aid.
• Respecting and understanding many different cultures.
• Portray always the highest company standards in and out of uniform.
• Utilize strong organizational skills to maintain flow of service whilst ensuring passengers comfort and safety.
• Anticipate the customers' needs during each flight whilst maintaining the highest level of safety & security
• Responsible for maintaining passenger safety, providing exceptional in-flight service, coordinating all aspects of menu planning and catering.
March 11 to March 12 French Sole- PA to founder
· Provide general secretarial/ administration support to Managing Director/ Founder of the company.
· Organisation of all seasonal production and personal meetings, attending and taking minutes.
· Producing board meeting papers, agendas and facilities for meetings.
· Responsible for answering and screening telephone calls, emails and face-to-face enquiries.
· Booking air travel, taxis, transport, hotels, restaurants and all other associated arrangements.
· Diary Management.
· Database management.
· Checking and querying invoices and raising expense claims.
· Looking after and managing approximately 60 UK and International Wholesale accounts.
· In charge of all Distributor and Franchise accounts.
· Pro- actively seeks new/potential UK customers.
· Managing an effective price list for wholesale and retail customers.
· Order processing all Purchase and Sales Orders using Sage.
· Liasing with our European Factories based in France and Spain.
· Negotiate effective prices with suppliers to ensure accurate salesmark up are met.
· Co-ordinating and arranging photo shoots to be used for the website/ marketing materials.
· Organise and attend events.
September 10 to March 11 PROBIZ Excellence Client Services
• Assisting with arranging Events and conferences for over 300 clients.
• Looking after 10- 15 VIP sports contacts/ Ambassadors of the company.
• Ensure all contracts for Ambassadors were in place.
• Arranging Sports events and managing guests.
• Arrange Travel/ Parking and accommodation for VIP guests.
• Looking after all Sports Partnerships and all Marketing/ Advertising with partnerships.
• Client Services.
• Keeping a log of all marketing costs, monitoring expenditure and ensure invoices are raised and paid.
• Keeping a record of targets and KPI’s.
• Diary Management to Director.
• Filing and admin duties.
Aug 09 to September 10 Next Press Office Show-room Co-ordinator and Beauty PR
· Arrange and organise meeting rooms, attend meetings and take minutes.
· Organise travel/transport and accommodation arrangements for VIP guests and Senior Staff.
· Database Management.
· In charge of Beauty product PR relations.
· Help organise and arrange seasonal press launch days.
· Liase with press and deal with enquiries.
· Assisting with arranging and maintaining the press office.
· Arranging valuable work experience for students.
· Assist in creating and designing pages for seasonal look books.
· In charge of stationary and office supplies for the office.
· Take part in running and organising large press events/competitions.
· Write monthly Press Releases for Beauty PR.
· Business Card and Flower ordering.
June 09 Rupert Sanderson (2 Weeks)
• Assisting the PR Manager with daily jobs.
• Checking orders for production.
• Helping out the Wholesale Director with client database.
• Organising and keeping on top of returns.
Interests and Achievements
• Worldwide Travel
• Lifesavers Award
• Fashion
July 07 - Sept 07 Temp work with Siemens PA to Director
• In charge of arranging flights and accommodation for the Director and team.
• Adapting and ordering new business cards and company mobiles for the Director and the team.
• Responsible for arranging meeting rooms and refreshments.
Nov 06 - Jun 07 Optimum Connections Receptionist and Sales Administrator
• First point of contact to suppliers and customers.
• In control of Stationary and Refreshment orders.
• Retrieving Estimated time of arrivals and proof of deliveries from orders for suppliers and customers.
• Entering orders onto the system using Sage100.
Nov 05 - Nov 06 Virgin Atlantic Airways Cabin Crew
• All aspects of safety and emergency checks and procedures.
• First aid.
• Cabin Service.
• Business Class Cabin Service.
• Ensure excellent customer service.
Temporary roles through Education
Sept 04 - Nov 05 Nirvana Spa Health Club Therapist/ Receptionist
• Treatment reception advising customers on products such as Clarins and the Finders, DeadSea and Aromatherapy associate products.
• Booking and organising clients treatments.
• Floatation therapist - Informing people of the benefits and use of the Dead Sea floatation pools.
• National Life Saving Award.
• Beauty Therapist.
• Use of EZBook system.
• Meeting product sales targets to ensure commission.
• Motivating the team to meet product sales.
Arts Institute Degree in Fashion Sept 07 to May 09
London College of Beauty Therapy Beauty Therapy Sept 04 - May 05 NVQ Level 2
Farnborough Sixth Form College Sept 02 - June 04 A Level double award and 2 AS Levels
The Holt Girls School Sept 97 - June 02 8 GCSE B to D Grades