Substitute / Fill In
ACS
Total years of experience :23 years, 1 Months
On call substitute teacher, teacher’s aide, and administration as needed for the elementary, middle, and high schools. Teach to the lesson plan, complete and turn in feedback on AESOP system to admin and teachers. Fill in for administration and assistants as needed following policy and procedures for that particular office.
Meet with guests and owners in a fast-paced Disney World Neighborhood Condo Hotel to answer questions about the resort, billing, ownership, and reservations. Transition incoming calls into reservations while exceeding weekly sales and customer service goals. Assisted with back of the house projects such as Housekeeping planning, inventory, and sales recording.
Train and monitor supervisor’s progress in production, talent, and customer service. Establish networking in the area and recruit to develop and promote aspiring talent. Set, monitor and communicate goals to more than two hundred associates and twelve supervisors. Organize and oversee twelve different departments activities from customer service, visual set up, performance, scheduling and development while maintaining a profitable bottom line. Organized and presented various special events for customers and employees alike.
Organize store engagement events, Inclusion and Diversity, United Way and other volunteer events. Hired a staff of more than three hundred associates while assisting through the development of a new store opening from the ground up. Conduct monthly meetings to introduce policy to new team members. Planned detailed events to accomplish annual fundraising goals, engage associates to participate in such events, as well as reach out to local business that require volunteer work.
Present property options to owners and guests to ensure clarity of product and ownership benefits via their needs to ensure growth and retention of business.
Started as a sales associate and within one year became a part of management developing over five stores within the St Louis region. Ensured every aspect of business ran smoothly to the high standards set by the corporate office.
Currently enrolled and completing MBA.