Ana Maria Petecila

Managing a team of 100+ Deal Specialists through two subsequent layers of
management, handling License and Cloud contracts for EMEA
* Ensuring alignment for the Cloud and License teams in terms of standards of
delivery: Quality, TAT, Productivity and Efficiency
Main achievements:
 Drove process improvement: If in Doubt call it Out Program, Handling
Complex Requests program, Potential Problem Analysis
 Lead and implemented several key processes in the organization: Employee
Career Path, Seniority Program, Leadership Academy
EMEA Shared Services Director, License @ Oracle

Key responsibilities:
Managing a team of 80+ Deal Specialists through two subsequent layers of management, handling License contracts for EMEA
In charge with managing all department issues, including, but not limited to: performance management, selection, development, succession, motivating, leading and coaching team members through change, stakeholder management

Main achievements:
Designed and implemented several key programs: Employee Engagement Survey, Wellness Program and the KPI alignment program

Key responsibilities:
Managing a team of 80+ Deal Specialists through two subsequent layers of management, handling License contracts for EMEA
Management of all department issues (hiring, succession, stakeholders)

Main achievements:
Designed and implemented: New Hires Program, Upskilling Program, Succession Planning, Operational Excellence, Visual management

Set up the HR Shared Services Centre for Bombardier Transportation in
EMEA, responsible for E2E HR activities: recruitment, workforce
administration, compensation and benefits, payroll, exit, training and
development.
* Transfer all operations from the inscope countries, while building strong
stakeholder relationships.
* Set up and KPI negotiation
* Hiring and management of the entire Bombardier HR Shared Service center
staff (70 FTEs) through subsequent lines of management
Main achievements:
 Set up the HR Shared Service center from scratch-hiring all the staff,
transferring all processes, creating all KPIs, reporting etc
 HR transformation: ensured the successful movement from in house to the
new shared services setup

Key responsibilities:
Leading 30+ FTEs in charge with delivering HR services to Accenture customers for Recruiting, Workforce Administration, Exit, Compensation and Benfits and Learning and Development
HR Transformation and Project Management—ensuring new systems and processes were in place for all countries
Responsible for all HR processes at global level for the given customer

Main achievements:
Implementation of Manager Self Service and Employee Self Service
Set up the Turkey and China Shared Services