Ana Mihail

General Manager at Regus

• Bahrain - Manama
• My current job since July 2014

Sales Manager and Operations Manager at One Bahrain Hospitality WLL

• Bahrain - Manama
• April 2011 to June 2014

Sales Executive at Diplomat Radisson Blu Hotel, Residence & Spa, 246 hotel rooms & 121 residence apartments property

• Bahrain - Manama
• August 2010 to April 2011

 Maximizing hotel revenue and guest satisfaction by negotiating group business and coordinating its execution with other departments in accordance with the sales business plan.
 Executing sales activities within assigned market segment of Bahrain.
 Preparing proposals/RFP geared to maximize profit whilst satisfying guest needs.
 Working according to the policy and procedures set down for contracting groups business
 Coordinating with other departments in an effective and timely manner, with copies of relevant documentation, to ensure 100% client satisfaction and professional delivery of promised product
 Ensuring own function operates within set expenses.
 Liaising with the Accounts Payable and clients regarding credit issues and assists where necessary and appropriate.
 Following all applicable laws, corporate standards and guidelines.
 Meeting budgeted sales and profit margins for all business segments by soliciting, selling, and confirming business as required.
 Maintaining effective timely correspondence.
 Assisting and developing special sales activities and promotions to increase sales volume and profitability
 Conducting market analysis to determine guests needs, occupancy potential, desired rates

Asisstant Front Desk Manager at Marriott Executive Apartments 5*, a 188-Apartment property

• Bahrain - Manama
• September 2008 to July 2010

 Part of the Pre-Opening Team as the Front Office Supervisor, promoted in November 2009 to Assistant Front Desk Manager
 Managed the operation of At Your Service, Front Desk and Bellstand areas, a team of 12 employees, reporting directly to the Director of Rooms Operations (DRO).
 Acted DRO in his absence; Acted as Manager on Duty, being responsible for the safety, security and well-being of hotel guests and associates
 In charge with the Front Office purchasing needs, identifying and contacting vendors, assisted in the pre-opening purchasing requirements for the entire Rooms Division
 Prepared Accrual Proposals, Expense Reports, Purchase Orders (LPO) and followed up deliveries.
 Maintained proper Stock management in order to ensure availability of mandatory supplies /controllable /services at all times
 Participated in the 2010 Budget and Business Planning for the Rooms Operations division.
 Involved in the P&L meetings and actively making sure that costs stay within established budget
 Contributed in the execution and implementation of the Property Contingency Plan
 Involved in the hiring process of Front Office team members
 Coached the new team to focus on deliver Service Excellence to improve the property Guest Satisfaction Survey (GSS) Scores - 2009 results: ranked 1st place in the region and 2nd place within the brand for Overall Satisfaction, 1nd place within brand for Pre-arrival Communications and 2nd place within brand for Departure Experience
 Delivered “On the Job Training” for all Front Office Associates to ensure excellent performance, supporting and practicing empowerment within the department.
 Executed the Annual & Mid Annual reviews, providing coaching for Front Office Team.

Front Office Management Trainee at Baltimore Marriott Waterfront Hotel 5* Maryland, U.S.A., a 750 bedroom property

• United States
• October 2006 to March 2008

 Rotation in all Front Office Departments such as: At Your Service, Concierge Desk & Lounge, Minibar, Night Audit, Front Desk and Rooms Control / Guest Preferences Coordination. Cross training in the Banquets Department.
 Accomplished up sell goal of $100.000 in 2007 by targeting guests before their arrival.
 Amended the Front Desk Check List and monitored its accurate completion which improved check-in and check-out guest experience.
 Shared knowledge of repeat guest preferences with my team to maintain loyalty.
 Designed and introduced “The Train To Excellence”, a training manual for the associates in order to deliver the best service to our customers.