Ana  Pana, Auditor

Ana Pana

Auditor

Virtual

Lieu
Philippines
Éducation
Diplôme supérieur, Advanced Diploma in Tourism And Hospitality Management
Expérience
5 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 3 Mois

Auditor à Virtual
  • Philippines - Cagayán de Oro
  • septembre 2022 à avril 2024

As an auditor at the towing company, I oversee the invoicing process, meticulously examining the mileage and additional charges to determine their accuracy and validity. A significant aspect of my role involves reviewing these charges and making informed decisions to either approve or reject them, ensuring that invoices are accurate and reflective of the services provided. I am responsible for creating separate invoices for specific charges. My role as an Invoicing Specialist is essential in our billing processes and ensuring that our clients receive clear and accurate invoices for the services rendered.

Operator/Technical Support à Teleperformance
  • Philippines - Cagayán de Oro
  • janvier 2019 à juillet 2022

As a customer service, I handle billing inquiries and address their needs and concerns efectively, ensuring their satisfaction and fostering positive relationships with the organization. In handling technical inquiries, particularly related to phone and network issues, I utilize the organization's issue resolution tree. This allows me to methodically assess and troubleshoot technical problems, providing timely solutions to customer and resolving their issues eficiently.

Éducation

Diplôme supérieur, Advanced Diploma in Tourism And Hospitality Management
  • à System Academy Sngapore
  • octobre 2022

This course aims to develop an in-depth understanding of the roles of human resource professionals, management, and leadership within the hospitality industry. Participants will acquire the necessary skills and knowledge to effectively lead and manage hospitality organizations and operations. Additionally, they will gain an understanding and awareness of legal, quality, and safety issues relevant to managing tourism and hospitality organizations. The course will cover the management of accounting and financial aspects specific to the tourism and hospitality industry, as well as the importance of marketing within this context. Participants will also develop the ability to organize, manage, and lead the execution of events.

Baccalauréat, Arts And Social Sciences
  • à Bukidnon State University
  • mars 1998

Undergraduate This course interdisciplinary program connects the arts, social sciences, and sciences, offering extensive flexibility and choice within UCL's teaching spectrum. It provides the diverse range and depth of knowledge essential for success in our global society. Students have the opportunity to tailor their program, integrating both arts and sciences subjects, and explore cutting-edge modules that strengthen the connections between disciplines

Specialties & Skills

Critical Analysis
Collaborative Problem Solving
Task Management
Customer Care
Auditing
COORDINATING
BILLING
CUSTOMER SERVICE
OPERATIONS
SCHEDULING
ORDER FULFILLMENT
TECHNICAL SUPPORT
ENTHUSIASM
LEADERSHIP

Langues

Filipino
Expert
Anglais
Expert

Loisirs

  • Travelling, Cooking, Listening documentaries, Listening music
    I have achieved awards from my previous job for consistently being the top team member and delivering performances that exceeded to their expectations