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Ana Sofia Sousa, Senior Cabin Attendant/ Team Leader

Ana Sofia Sousa

Senior Cabin Attendant/ Team Leader·SAUDIA AIRLINES

Saudi Arabia

Bachelor's degree, Bachelor of Business Science in Tourism,

Work experience

Total years of experience: 8 years, 11 months

Senior Cabin Attendant/ Team Leader

March 2022 - August 2023

SAUDIA AIRLINES

Saudi Arabia

March 2022 - August 2023

Ensure the cabin crew deliver a high standard of safety, service, and the overall inflight customer experience.
Established and promoted a cooperative environment on board the aircraft with all crew members, which improved productivity and quality of services.
Company industry:
Airlines
Job role:
Hospitality and Tourism

Cabin Crew

January 2018 - August 2023

Saudia Airlines

Riyadh, Saudi Arabia

January 2018 - August 2023

Performed security body checks, administered CPR, managed emergency situations providing
safety and comfort throughout the flight.
Company industry:
Airlines
Job role:
Safety

Ticket Reservation Agent

July 2016 - November 2017

Lufthansa Ground services Portugal

Porto, Portugal

July 2016 - November 2017

Specialized airport support to Lufthansa group airlines to over 200 airports worldwide.
Company industry:
Airlines
Job role:
Support Services

Front Desk Receptionist

April 2014 - January 2016

Hotéis do Bom Jesus

Braga, Portugal

April 2014 - January 2016

Comprehensive background in front desk operations, bar service and various administrative and hospitality tasks. Managed diverse responsibilities efficiently and delivers exceptional guest experience.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Instituto Universitario da Maia

July 2014

July 2014

Bachelor's degree, Bachelor of Business Science in Tourism,

Portugal

Skills

Administrative
Intermediate
Administrative
Intermediate
Hospitality
Expert
Hospitality
Expert
Travel
Intermediate
Travel
Intermediate
Onboarding
Intermediate
Onboarding
Intermediate
Reporting
Intermediate
Reporting
Intermediate
Job Evaluation
Intermediate
Job Evaluation
Intermediate
Amadeus
Intermediate
Amadeus
Intermediate
Aviation
Intermediate
Aviation
Intermediate
AI
Intermediate
AI
Intermediate

Social profiles

Languages

English

Expert

Portuguese

Native Speaker

Spanish

Intermediate

Training and Certifications

Certifications
Mini-MBA
International Business Management Institute
Apr 2024
Show credentials
Google AI
Coursera
May 2026
Show credentials

Hobbies and interests

Hiking
Swimming
Skiing